Implementation Analyst

What you’ll need

• Experience in implementation, operations, or technical support within a fintech or regulated environment
• Working knowledge of APIs and system integrations, with hands‐on troubleshooting experience preferred
• Comfortable independently delivering standard tasks while operating within established processes and governance controls
• Able to solve a range of straightforward problems using standard procedures and clear escalation paths
• Strong organisational skills with the ability to manage multiple priorities effectively
• Clear and professional communication skills when working with both internal teams and external customers
• A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency

Nice to haves

• Experience using tools such as Postman, Salesforce, or Freshdesk
• Exposure to payments products such as Cards, Direct Debits, or Faster Payments
• Experience working in scale‐up or fast‐paced delivery environments
• A curious mindset and drive to explore how AI can make a real difference.

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
• Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work.

We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers.

You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.