ICQA Supervisor
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Key skills for this role
About the Role
Afaq - Warehouse Branch is seeking an ICQA Supervisor to oversee inbound/outbound operations in Jeddah. The role involves supervising day-to-day activities, ensuring safety, quality, and performance, and managing a team.
Key Skills for This Role
Responsibilities
- Supervise day to day activities with responsibility for overall safety, quality, performance, and member experience of Inbound or Outbound FC operations
- Set and clarify departmental requirements and expectations while creating an environment of teamwork and collaboration
- Ensure safe working practices and document accidents/incidents timely
- Track production metrics and utilize data to develop strategies for continuous improvement
- Mentor, provide training and development to optimize performance
Requirements
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Full Job Posting
Description
- As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.
- Supervising day to day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations.
- Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
Responsibilities
- Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
- Prioritizing appropriately meeting deadlines.
- Exhibiting professional behavior while coping well with ambiguity and change.
- Driving results and approaching obstacles proactively.
- Ensuring company policies are communicated and enforced consistently.
- Sourcing and nurturing ideas and rolling them into the creation of improvement plans.
- Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization.
- Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives.
- Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.
- Assisting with the establishment of long term operational strategic plans.
- Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth.
- Recognizing top performance, coaching and progressive discipline for poor performance.
Basic Qualifications
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Preferred Qualifications
- Honest with highest integrity; Dedicated to quality and high standards.
- Positive, ambitious, energetic, hardworking with a strong work ethic.
- A team player valuing co worker's opinions treating everyone with courtesy and respect.
- Able to communicate effectively and take direction.
- Dependable, responsible, reliable and mature.
- Exceptional listener who is well organized and has an eye for detail.
- Able to work in a team environment, provide honest and direct feedback.
- Able to handle ambiguity, changing priorities and use good judgment in stressful situations.
- Experienced with performance metrics; Analytical with problem solver abilities.
- Self motivated, structured, accurate, result driven, ready to improve and open to change.
- Proven history of illustrating a dedication to meeting requirements of internal and external customers.
- Ability to multi task, handling multiple issues; Experienced in MS Office, other operating systems, warehousing systems and applications such as Warehouse Management Systems (Highjump).
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