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HR Operations Specialist (Fixed Term Contract)

The Walt Disney Company
, UAE
Contract
Mid
Hybrid
1 months ago
HR OperationsWorkdaySAPServiceNowMicrosoft OfficeCommunication
Free

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About the Role & Team

  • We’re looking for an HR Operations Specialist to join our Employee Services team on a 6‑month contract.
  • This is a great opportunity to contribute to a fast‑paced, collaborative environment and help deliver high‑quality employee experiences across the MENA region.
  • You’ll play a key role in supporting day‑to‑day HR operations, balancing high‑volume transactional work with opportunities to improve processes.
  • This role will be based in our Dubai office, 4 days a week, with either a Monday or Friday working from home.

What You Will Do

  • Provide timely, accurate support on HR queries across the employee lifecycle (e.g., leave, pay changes, onboarding, offboarding) via multiple channels (case system, email, chat, in person).
  • Process HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance with local legislation.
  • Support leave of absence cases, payroll inputs, contract documentation, and benefits administration.
  • Manage high‑volume data changes in HR systems (e.g., Workday, SAP), ensuring completion and data integrity.
  • Collaborate with internal teams (Payroll, HR, IT, Finance, Facilities) and external providers (e.g., benefits, visa partners) to resolve queries.
  • Maintain and update process documentation, including SOGs (Standard Operating Guides), and contribute to continuous improvement initiatives.
  • Identify and support Data Subject Requests (DSRs) in line with GDPR and company processes, ensuring appropriate handling and escalation.
  • Support visa processing and contingent workforce administration, including vendor coordination and payment processes.
  • Deliver a high standard of customer service, handling sensitive information with discretion and care.
  • Assist with reporting, system testing, and identifying process or system improvements.

Required Qualifications & Skills

  • Degree in HR or a related field, or equivalent experience.
  • Experience in HR Operations, Employee Services, or a shared services/customer service environment.
  • Strong understanding of HR processes and ability to apply policies and local legislation (UAE experience is a plus).
  • Familiarity with HR systems such as Workday, SAP, ServiceNow, and Microsoft Office tools.
  • Excellent communication skills in English; Arabic is an advantage.
  • Strong attention to detail, organisation, and ability to manage competing priorities.
  • Collaborative approach with strong stakeholder management skills across regions.
  • Comfortable working in a fast‑paced, evolving environment and identifying areas for improvement.

Values

  • You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community.

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