HR Officer (Insurance & Off boarding)

Job Overview

Key Responsibilities

• Manage end-to-end medical insurance operations, including employee and dependent enrollment, amendments, deletions, and policy updates.
• Liaise with insurance providers, brokers, and third-party administrators (TPAs) to ensure seamless service delivery.
• Support employees with insurance-related inquiries, claims processing, coverage clarification, and benefit utilization.
• Ensure accurate and timely maintenance of employee benefits records within HR systems.
• Monitor insurance costs, policy utilization, renewals, and reconciliation activities.
• Communicate benefit programs, policy enhancements, and eligibility requirements to employees.
• Ensure compliance with company policies and insurance contractual obligations.
• Manage the complete employee separation process through digital offboarding process, including resignation, termination, retirement, and end-of-contract cases.
• Coordinate employee clearance with relevant stakeholders, including Finance, IT, Administration, Security, and Business functions.
• Process and track final settlement documentation within defined timelines.
• Conduct and document exit interviews and provide trend analysis reports to HR management.
• Ensure recovery of company assets and timely deactivation of employee access.

Qualification & Experience

• Bachelor’s degree in human resources, Business Administration, Management, or a related discipline.
• Minimum 5 years of progressive experience in Health Insurance and Employee Benefits Administration within a large, complex, and matrixed organization.
• Demonstrated experience managing end-to-end health insurance operations, including employee enrollment, policy administration, vendor coordination, claims support, and benefits compliance.
• Proficient in HRMS/HRIS systems and employee data management.
• Strong organizational, planning, and prioritization skills with the ability to manage multiple tasks and deadlines.
• Ability to handle confidential information with discretion and exercise sound judgment in decision-making.
• Effective communication, stakeholder management, and problem-solving skills.

What We Offer

• A competitive salary and benefits package.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• A supportive and inclusive company culture.
• The chance to make a meaningful impact on the organization and its employees.