HR Associate
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Key skills for this role
About the Role
Maersk seeks a People Operations Advisor to serve as the first point of contact for employee HR queries via phone, email, and chat. The role involves resolving inquiries about policies, benefits, payroll, and HR systems, while supporting onboarding and offboarding.
Key Skills for This Role
Responsibilities
- Own to resolution people's inquiries about HR policies and procedures, compensation, benefits, performance management, leave, payroll, and HR applications
- Respond to employees and managers through HR case management, phone, email, and live chat
- Guide employees and managers in using self service in Workday and other HR systems
- Promote usage of the employee HR Portal by providing guidance on HR knowledge content
- Manage HR data quality and perform transactions in Workday and other HR applications
- Work together with People Partners and functional specialists to solve complex queries
- Prepare and handle HR documentation
- Coordinate and administer onboarding and offboarding processes
- Support improvement activities to simplify and standardize HR processes
- Deliver on high employee satisfaction, accuracy, and timeliness
- Support delivery of HR Cycle with administrative tasks related to onboarding, employee life cycle, job moves, exit, etc.
Requirements
- Knowledge of local labour law beneficial
- Experience with HR systems, preferably Workday and Workday case management
- Strong communication and problem solving skills
- Ability to manage conflict and attention to detail
- Drive to identify needs, investigate options, and partner with HR colleagues
- Ability to take initiative, manage multiple priorities, and work in a fast paced environment
- Ability to be an engaged member of a virtual team
- Closure orientation and low tolerance for delays
- Degree in Human Resources or similar and knowledge of HR concepts are a strong plus
- Flexible to work varied hours based on business needs
Full Job Posting
Role Overview
- As a People Operations Advisor, you will be part of the team that is the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site.
- Your role is to solve HR related queries of employees and managers and ensure a great experience when they reach out to HR.
Key Responsibilities
- Own to resolution people's inquiries about HR policies and procedures, compensation, benefits, performance management, leave, payroll, and HR applications.
- Respond to employees and managers through a variety of channels (HR case management, phone, email, live chat).
- Guide employees and managers in using self service in Workday and other HR systems.
- Promote usage of the employee HR Portal by providing guidance on HR knowledge content.
- Manage HR data quality and perform transactions in Workday and other HR applications.
- Work together with People Partners and functional specialists to solve complex queries.
- Prepare and handle HR documentation.
- Coordinate and administer onboarding and offboarding processes.
- Support improvement activities to simplify and standardize HR processes.
- Deliver on high employee satisfaction, accuracy and timeliness.
- Support delivery of HR Cycle with administrative tasks related to onboarding, employee life cycle, job moves, exit, etc.
Qualifications & Skills
- Knowledge of local labour law would be beneficial.
- Experience working with HR systems, preferably Workday and Workday case management.
- Strong communication and problem solving skills, ability to manage conflict, and attention to detail.
- Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues.
- Ability to take initiative, manage multiple priorities and work in a fast paced environment.
- Ability to be an engaged member of a virtual team.
- Closure orientation and low tolerance for delays and deviations.
- A degree in Human Resources or similar and knowledge of HR concepts are a strong plus.
- Flexible to work varied hours based on business needs.
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