Head of Claims, IMEA
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Key skills for this role
About the Role
Maersk is seeking a Head of Claims for the IMEA region to oversee customer cargo claims across Ocean and Logistics. The role requires extensive experience in claims or legal roles within maritime or logistics, with a law qualification or equivalent senior claims expertise.
Key Skills for This Role
Responsibilities
- Oversee and monitor customer cargo claims across Ocean and Logistics, including key clients
- Support the Global Claims Hub on complex or sensitive cases as an escalation point
- Provide strategic legal advice and lead litigation matters
- Support integration of newly acquired businesses into Maersk’s claims structure
- Provide guidance, feedback, and support to direct reports
- Support recovery processes against vendors and engage with insurers
- Deliver periodic claims training to internal stakeholders
- Support Legal, Procurement, and Commercial teams in reviewing contracts for claims related clauses
- Contribute to and propose regional initiatives aligned to global Claims priorities
- Drive process improvements and simplification across the Claims function
Requirements
- Extensive experience (typically 15+ years) in claims or legal roles within the maritime or logistics industry
- Qualification as a lawyer or equivalent senior claims expertise gained within a P&I Club, commercial insurer, or in house environment
- Ability to collaborate effectively as part of a global team with strong English communication skills
- Broad knowledge of legal and claims related matters across the IMEA region
- Experience working in matrix environments with ability to influence across stakeholders
- Commercial, solutions oriented approach
Full Job Posting
Overview
- Maersk has big plans for logistics and services.
- There is a new opening for Head of Claims for IMEA reporting to Global Head of Claims in Copenhagen.
Key Responsibilities
- Oversee and monitor customer cargo claims across Ocean and Logistics, including key clients.
- Support the Global Claims Hub on complex or sensitive cases, including acting as an escalation point.
- Provide strategic legal advice and lead litigation matters.
- Support the integration of newly acquired businesses into Maersk’s claims structure.
- Provide guidance, feedback, and support to direct reports.
- Support recovery processes against vendors led by the Global Claims Hub, and engage with insurers.
- Support the Head of Claims Operations in performance management of the Global Claims Hub IMEA team.
- Deliver periodic claims training to internal stakeholders.
- Support Legal, Procurement, and Commercial teams in reviewing contracts for claims related clauses.
- Engage the Global Head of Claims and relevant senior stakeholders on high exposure or sensitive cases.
- Contribute to and propose regional initiatives aligned to global Claims priorities.
- Drive process improvements and simplification across the Claims function.
We’re looking for
- Essential: Extensive experience (typically 15+ years) in claims or legal roles within the maritime or logistics industry.
- Essential: Qualification as a lawyer or equivalent senior claims expertise.
- Essential: Ability to collaborate effectively as part of a global team, with strong English communication skills.
- Essential: Broad knowledge of legal and claims related matters across the IMEA region.
- Essential: Experience working in matrix environments, with the ability to influence across stakeholders.
- Essential: A commercial, solutions oriented approach.
- Preferred: Experience collaborating across global and regional teams.
- Preferred: Experience contributing to organisational or process transformation initiatives.
- Preferred: Exposure to digital tools and data driven approaches within claims or risk management.
- Preferred: Experience within logistics or supply chain environments.
- Preferred: Fluency in French.
Key Competencies
- Leadership & People Development
- Strategic and Critical Thinking
- Clear and Influential Communication
- Stakeholder and Conflict Management
- Analytical Decision Making
- Innovation & Continuous Improvement Orientation
- Resilience and Adaptability
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