HR, Administration & Customer Service Coordinator
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Key skills for this role
About the Role
Aumedan flowers seeks a highly organized HR, Administration & Customer Service Coordinator to oversee HR administration, office operations, customer service, event coordination, and business support.
Key Skills for This Role
Responsibilities
- Prepare employment contracts, offer letters, and employee related documentation
- Maintain employee records, personnel files, and confidential HR documentation
- Coordinate employee onboarding and offboarding processes
- Assist with recruitment, interview scheduling, and candidate communications
- Monitor employee attendance, leave records, and staff schedules
- Coordinate payroll support and submit attendance records to the accounting department
- Track visa, Emirates ID, labour card, and other employee related documentation
- Manage daily administrative operations and office coordination
- Handle customer inquiries through WhatsApp, website, social media, telephone, email, and walk ins
- Handle event inquiries and coordinate client requirements
- Follow up on end of month payments and outstanding client balances
Requirements
- Bachelor’s Degree or Diploma in Human Resources, Business Administration, Management, or a related field
- Minimum 2 years of UAE experience in HR, administration, customer service, operations, event coordination, or a similar role
- Strong understanding of UAE employment documentation and administrative procedures
- Excellent communication, customer service, and interpersonal skills
- Proficiency in Microsoft Office applications and administrative systems
- English proficiency required; Arabic is an advantage
Full Job Posting
Job Overview
- We are looking for a highly organized, proactive, and detail oriented HR, Administrative & Customer Service Coordinator to join our team.
- The ideal candidate will be responsible for overseeing human resources administration, office operations, customer service, event coordination, client communications, and business support functions while ensuring smooth day to day operations across the company.
Human Resources
- Prepare employment contracts, offer letters, and employee related documentation.
- Maintain employee records, personnel files, and confidential HR documentation.
- Coordinate employee onboarding and offboarding processes.
- Assist with recruitment, interview scheduling, and candidate communications.
- Monitor employee attendance, leave records, and staff schedules.
- Coordinate payroll support and submit attendance records to the accounting department.
- Track visa, Emirates ID, labour card, and other employee related documentation.
- Ensure compliance with company policies and UAE Labour Law requirements.
- Coordinate employee training, inductions, and performance review documentation.
Administration
- Manage daily administrative operations and office coordination.
- Maintain company records, databases, filing systems, and internal documentation.
- Prepare reports, letters, presentations, and business correspondence.
- Coordinate with suppliers, service providers, and external parties when required.
- Manage office supplies, inventory, and general office organization.
- Support management with operational, administrative, and business requirements.
- Ensure all company records and documents are properly maintained and updated.
Customer Service & Operations
- Handle customer inquiries through WhatsApp, website, social media, telephone, email, and walk ins.
- Ensure all customer inquiries are responded to professionally, promptly, and effectively.
- Follow up on quotations, orders, payments, and customer requests.
- Maintain high customer satisfaction standards and assist in resolving customer concerns.
- Monitor customer communications and ensure service standards are maintained.
- Coordinate daily operational requirements between departments to ensure smooth workflow.
Events & Business Coordination
- Handle event inquiries and coordinate client requirements.
- Prepare event proposals, quotations, presentations, and supporting documentation.
- Coordinate event requirements with clients, suppliers, and internal teams.
- Manage concept room joining requests and related onboarding processes.
- Support management in coordinating business projects, events, and operational initiatives.
Finance & Payment Coordination
- Follow up on end of month payments and outstanding client balances.
- Coordinate payment related matters with the accounting department.
- Maintain accurate records of payment follow ups and client communications.
- Assist with administrative finance related tasks as required.
Requirements
- Bachelor’s Degree or Diploma in Human Resources, Business Administration, Management, or a related field.
- Minimum 2 years of UAE experience in HR, administration, customer service, operations, event coordination, or a similar role.
- Strong understanding of UAE employment documentation and administrative procedures.
- Excellent communication, customer service, and interpersonal skills.
- Strong organizational, planning, and multitasking abilities.
- Ability to prepare professional proposals, quotations, presentations, and business correspondence.
- Proficiency in Microsoft Office applications and administrative systems.
- Ability to work independently, prioritize tasks, and maintain confidentiality.
- Professional appearance, positive attitude, and strong attention to detail.
- English proficiency required; Arabic is an advantage.
Preferred Qualifications
- Experience in retail, hospitality, F&B, events, or customer facing businesses.
- Experience preparing quotations, proposals, and client presentations.
- Knowledge of recruitment, onboarding, and employee administration processes.
- Experience coordinating multiple projects, events, and deadlines simultaneously.
- Familiarity with CRM systems, scheduling tools, and operational management software.
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