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HPC Support and Supply Chain (Logistics Specialist)

Hewlett Packard Enterprise | HPE
Abu Dhabi, UAE
Full Time
Mid
Onsite
1 months ago
Supply Chain ManagementInventory ControlParts ManagementHPCStorage TechnologyKonnect
Free

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Supply Chain ManagementInventory ControlParts Management
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Job Description

  • Provide technology consulting to external customers and internal project teams.
  • Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs.
  • As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.
  • Maintain knowledge of leading edge technologies and industry/market domain knowledge.
  • Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
  • Shape technical direction and technical strategies within the organization and for external customers.
  • Accountable for consistent and significant chargeability levels and for assisting in meeting or exceeding revenue and customer satisfaction goals.
  • Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities

  • Performs varied and general tasks involved in controlling inventory; shipping, receiving, storing and distributing materials, parts, supplies, and equipment.
  • Follows detailed documentation and instructions to gather data and run transactions in appropriate IT systems to support inventory control and team support.
  • Develops an understanding of site functional processes (e.g., inventory control, shipping and receiving, conducting cycle counts, security access systems) to perform basic operations.
  • Learn and become proficient on various Supply Chain tools and processes: Konnect, SFDC, SharePoint, SmartStore.
  • Call handling application use, ability to conduct ordering and management of material.
  • Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements.
  • Tasks may include supporting in installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation o
  • Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
  • Manage the Parts and Logistics of a large scale Support operation and manage supply chain tasks/ reports.
  • Log cases and Follow up till resolution and act as a point of contact for consolidated cases management in the site.
  • Participates as part of a team and maintains good relationships with team members and customers.
  • Understands the company strategy and the role that the individual plays.

Education and Experience Required

  • 3 years of technical experience in supply chain and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5 7 years in total).
  • Willing to Learn on New HPC and Storage technology and boost skills to own major hardware support issues till resolution.

Knowledge and Skills

  • Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
  • Parts Management and Service desk case ownership to closure.
  • Build and Provide reports on Parts/ Availability/ Trends and associated cases in HPC and Customer System.
  • Able to contribute to the design for deliverables.
  • Has ability to perform/drive resolution of problems on individual products.
  • Able to communicate broad and specific concepts with team and to peers.
  • Able to produce documentation for use by team and customer.

Additional Skills

  • Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow Through, Growth Mindset,

What We Can Offer You

  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
  • Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
  • Unconditional Inclusion: we are unconditionally inclusive in the way we work and celebrate individual uniqueness.

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