HPC and Storage Technology Consultant
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Key skills for this role
About the Role
Hewlett Packard Enterprise is seeking an HPC and Storage Technology Consultant to provide technical support and delivery of high-end HPC solutions. The role involves supporting pre-sales, managing customer relationships, and troubleshooting HPC systems.
Key Skills for This Role
Responsibilities
- Support and delivery of high end HPC solutions for customers
- Apply technical background to support and deliver HPC services including hardware and software for massively parallel supercomputer systems, clusters and storage systems on a 24x7 basis
- Support the pre sales team in scoping and sizing HPC services when required
- Manage day to day HPC Support and Maintenance activity as dedicated account site in UAE Abu Dhabi
- Analyze, qualify, troubleshoot, resolve incidents with autonomy and expertise and coordinate with L2 and L3
- Collaborate with team members, internal organizations, customers, and third parties
- Manage customer relationship including verbal and written communication
- Research HPC documentation and complete required training to maintain and develop HPC skills
Requirements
- Bachelor degree in Computer Science or Engineering
- Knowledge in High Performance Computing technologies and/or enterprise level storage systems
- Experience in Linux/Unix Operating systems
- Experience with HPC Hardware Support or related industries is advantageous
- Experienced in running day to day operation, hardware break fix and administration of HPC systems at client site
- Advanced skills in customer service and customer facing communication
- Willing to relocate to the United Arab Emirates
Full Job Posting
Who We Are
- Hewlett Packard Enterprise is the global edge to cloud company advancing the way people live and work.
Job Description
- Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs.
Responsibilities
- Support and delivery of high end HPC solutions for customers.
- Apply technical background and knowledge of industry trends to support and deliver HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24x7 basis.
- Support the pre sales team in scoping and sizing the HPC services when required.
- Dedicated to a key account managing Day to Day HPC Support and Maintenance activity as the dedicated account site in UAE Abu Dhabi.
- Analyze, qualify, troubleshoot, resolve the incidents with the right level of autonomy and expertise and coordinate with L2 and L3.
- Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Cool IT, Nvidia).
- Manage the customer relationship, including verbal and written communication.
- Research HPC documentation and complete required training to maintain and develop HPC skills.
- Must be willing to learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72.
Minimum Qualifications
- Must hold a Bachelor degree in Computer Science or Engineering.
- Knowledge in High Performance Computing technologies and/or enterprise level storage systems, and/or High Performance Computing Application.
- Experience in Linux/Unix Operating systems.
- Experience with HPC Hardware Support or related industries is advantageous.
- Experienced in running the day to day operation, hardware break fix and administration of HPC systems at the client site.
- Advanced skills in customer service and customer facing communication.
- Willing to relocate to the United Arab Emirates.
Additional Skills
- Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow Through, Growth Mindset,
What We Can Offer You
- Health & Wellbeing: comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
- Personal & Professional Development: programs to help reach career goals.
- Unconditional Inclusion: inclusive work environment.
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