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indeed

HPC and Storage Technology Consultant

Hewlett Packard Enterprise | HPE
Abu Dhabi, UAE
Full Time
Senior
Field
1 months ago
High Performance ComputingStorage SystemsLinux/UnixTroubleshootingCustomer Relationship ManagementTechnical Support
Free

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High Performance ComputingStorage SystemsLinux/Unix
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Job Description

  • Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs.

Responsibilities

  • Support and deliver high end HPC solutions for customers.
  • Apply technical background to support and deliver HPC services including hardware and software for massively parallel supercomputer systems, clusters and storage systems on a 24x7 basis.
  • Support pre sales team in scoping and sizing HPC services when required.
  • Manage day to day HPC support and maintenance activity as dedicated account site in Abu Dhabi.
  • Analyze, qualify, troubleshoot, resolve incidents with autonomy and expertise, coordinate with L2 and L3.
  • Collaborate with team members, internal organizations, customers, and third parties.
  • Manage customer relationship including verbal and written communication.
  • Research HPC documentation and complete required training to maintain and develop HPC skills.
  • Learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72.

Minimum Qualifications

  • Bachelor's degree in Computer Science or Engineering.
  • Knowledge in High Performance Computing technologies and/or enterprise level storage systems.
  • Experience in Linux/Unix Operating systems.
  • Experience with HPC Hardware Support or related industries is advantageous.
  • Experienced in running day to day operation, hardware break fix and administration of HPC systems at client site.
  • Advanced skills in customer service and customer facing communication.
  • Willing to relocate to the United Arab Emirates.

Additional Skills

  • Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow Through, Growth Mindset,

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