Housekeeping Supervisor

Job Overview

Key Responsibilities

• Supervise employees to ensure adherence with cleaning specifications, occupational health standards, and food safety standards while maintaining productivity and adherence to company policies
• Prepare and manage staff rosters to ensure adequate manpower coverage for all assigned areas, supporting smooth and efficient operations
• Deliver high-quality housekeeping services by implementing cost-effective management practices, driving continuous improvements, and process optimizations to meet business and financial objectives
• Develop and evaluate staff performance through regular SOP training, performance reviews, on-job orientation, and probation management while addressing performance and conduct issues promptly, documenting incidents, maintaining accurate employee records, and recognizing achievements to foster a posi
• Engage with customers to investigate and resolve dissatisfaction, providing reassurance and implementing actions to prevent recurrence
• Ensure full compliance with the company’s food safety and quality management system requirements to assist with the close out of any non-conformances with the required timeframe
• Monitor and ensure proper use of equipment and chemicals while maintaining an updated standard equipment list and safe practices
• Maintain adequate stock levels of cleaning tools, equipment, consumables, and EK items (e.g., towels, blankets, slippers) by verifying receipts, issuing details, and updating the ERP system accurately