Housekeeping Supervisor

Company Description

The Role

• Responsible for supervising the daily operations and managing the work of Heartists.
• Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.

• Planning & Organizing

• Responsible for maintaining assigned area clean and defect free as per Accor brand standards.
• Empowered to take operational decisions related to guest handling and team handling
• To ensure that weekly store is withdrawn as per the budget.
• To ensure stock in pantry is maintained as per the par.
• Operations:
• Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the Accor Brand standards, safety and security norms.
• To ensure that occupied rooms are serviced as per guest movement
• To ensure departure rooms are serviced based on the arrival time of the next guest.
• To ensure maintenance checks and corrections are done and plan preventive maintenance.
• Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
• Also check that equipment’s are given proper care and maintenance while being used.
• Adopts the established procedure for lost and found articles.
• Ensures adherence to environmental procedures.
• Co-ordinates single point entry.
• Conducts training as an ongoing process
• Conducts regular and timely inventories.
• Maintains a record of all assets in the area of responsibility.
• Generates monthly reports.
• Ensure proper handover /communication between various shifts.
• Responsible for key control and issue.
• Ensures that all guest complaints and requests are dealt promptly and efficiently

• Administration & Team Management

• Ensures that all Departmental Operations Manuals are prepared and updated annually.
• Analyzing all guest complaints and feedback's.
• Should be aware of companies’ business plan
• Should be aware of hotels financial’ s
• Ensures maximum efficiency of the staff working under him/her.
• Coordinates the movements of contractors within the hotel.
• Establish staff requirements for a shift, based on the need.
• Grooming checks.
• Organize team motivational activities
• To meet team on one-on-one basis regularly.
• To maintain good working relations with front office and uniformed services.
• Should have a quick response in handling of emergency situations.
• To have a complete knowledge of facilities available in-house.
• Must be thorough on fire and safety procedures.
• To have high level of administrative accuracy.
• Assists in filing and updating of records.
• Adheres to hygiene standards.
• Ensures that personal grooming is adhered as per standards.
• Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
• Ensure proper care of all equipment and furniture entrusted for He artists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Qualifications

• Your experience and skills include:
• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

Additional Information

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Your team and working environment:
• Dynamic working environment
• Defined career development path
• Friendly and supportive team
• Opportunities to make your mark.
• We provide an environment of trust, respect, and integrity.
• A home away from home.
• Where diversity and inclusion are celebrated.
• Privacy and personal information are protected.
• Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.