Housekeeping Supervisor
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Key skills for this role
About the Role
Supervise housekeeping activities, manage staff schedules, ensure cleanliness standards, train attendants, and maintain guest satisfaction in a hotel environment.
Key Skills for This Role
Responsibilities
- Supervise daily activities of Housekeeping Attendants
- Assign work schedules and issue supplies
- Attend briefings and communicate priorities
- Monitor room status and VIP arrivals
- Inspect guest rooms and public areas for cleanliness
- Respond to guest requests and ensure service recovery
- Train and mentor Housekeeping Attendants
Requirements
- Experience in housekeeping supervision
- Knowledge of cleaning procedures and safety standards
- Ability to inspect rooms and public areas
- Strong communication and team management skills
Full Job Posting
Role Overview
- Supervise and coordinate daily activities of Housekeeping Attendants.
- Ensure brand cleanliness, safety, and presentation standards.
Key Responsibilities
- Issue room keys, cleaning supplies, and equipment.
- Attend daily briefings and communicate priorities.
- Monitor room status including VIP, DND, and vacant rooms.
- Verify room check outs before releasing as vacant.
- Respond promptly to guest requests.
- Inspect guest rooms, corridors, public areas, and stairwells.
- Ensure amenities and supplies are replenished.
- Report maintenance defects and safety hazards.
- Supervise cleanliness of equipment and storage areas.
- Conduct quality inspections and implement corrective actions.
- Assist in inventory control.
- Ensure safe chemical handling practices.
Training and Communication
- Train, coach, and mentor Housekeeping Attendants.
- Monitor team performance and provide feedback.
- Foster communication with other hotel departments.
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