Housekeeping Supervisor
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Key skills for this role
About the Role
Radisson Hotel Group seeks a Housekeeping Supervisor to oversee daily housekeeping operations, ensure brand cleanliness standards, and lead a team of attendants. The role requires at least 2 years of experience in a similar position in a 4/5 star hotel and strong attention to detail.
Key Skills for This Role
Responsibilities
- Supervise and coordinate daily activities of Housekeeping Attendants and assign work schedules
- Issue room keys, cleaning supplies, and equipment while ensuring proper control procedures
- Attend daily operational briefings and communicate priorities, VIP arrivals, and special requests to the team
- Monitor room status including VIP arrivals, DND, Sleep Out, Double Locked, and vacant rooms
- Verify room check outs before releasing rooms as vacant in the system
- Respond promptly to guest requests and ensure service recovery when required
- Inspect guest rooms, corridors, public areas, service pantries, and stairwells to meet brand standards
- Ensure guest room amenities, linen, and supplies are replenished according to hotel standards
- Identify and report maintenance defects, safety hazards, and repair requirements immediately
- Supervise cleanliness and maintenance of housekeeping equipment, machines, trolleys, and storage areas
- Conduct regular quality inspections using departmental checklists and implement corrective actions
- Assist in inventory control and ensure proper handling and storage of supplies, chemicals, linen, and equipment
Requirements
- Minimum 2 years in the same position in a 4/5 star hotel
- Good command of English Language (Written & Spoken)
- Physically fit (ability to stand, walk, bend, kneel, and lift for extended periods)
- Good communication and interpersonal skills
- Strong attention to detail
- Ability to work efficiently and independently
Full Job Posting
Company Overview
- Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries.
- The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Key Responsibilities
- Supervise and coordinate the daily activities of Housekeeping Attendants and assign work schedules effectively.
- Issue room keys, cleaning supplies, and equipment to Housekeeping Attendants while ensuring proper control procedures are followed.
- Attend daily operational briefings and communicate priorities, VIP arrivals, special requests, and operational updates to the team.
- Monitor room status, including VIP arrivals, Do Not Disturb (DND), Sleep Out, Double Locked, and vacant rooms, ensuring appropriate follow up actions.
- Verify room check outs before releasing rooms as vacant in the system.
- Respond promptly to guest requests and ensure service recovery whenever required.
- Inspect guest rooms, corridors, public areas, service pantries, and stairwells to ensure they meet brand cleanliness, safety, and presentation standards.
- Ensure all guest room amenities, linen, and supplies are replenished according to hotel standards.
- Identify and report maintenance defects, safety hazards, and repair requirements immediately, ensuring timely follow up.
- Supervise the cleanliness and maintenance of housekeeping equipment, machines, trolleys, and storage areas.
- Conduct regular quality inspections using departmental checklists and implement corrective actions where necessary.
- Assist in inventory control and ensure proper handling and storage of housekeeping supplies, chemicals, linen, and equipment.
Additional Duties
- Ensure safe chemical handling practices and compliance with housekeeping cleaning procedures and health & safety regulations.
- Complete required operational reports, including Lost & Found documentation, maintenance reports, and room inspection records.
- Train, coach, and mentor Housekeeping Attendants on cleaning techniques, service standards, safety procedures, and departmental policies.
- Monitor team performance, provide constructive feedback, and support continuous improvement initiatives.
- Foster effective communication and collaboration with Front Office, Engineering, Laundry, Food & Beverage, and other hotel departments.
- Maintain high standards of guest satisfaction by resolving housekeeping related concerns efficiently and professionally.
- Support the Housekeeping Manager and Assistant Housekeeping Manager with additional operational duties as assigned.
Qualifications
- Minimum 2 years in the same position in a 4/5 star hotel.
- Good command of English Language (Written & Spoken).
- Physically fit (Ability to stand, walk, bend, kneel, and lift for extended periods).
- Good communication and interpersonal skills.
- Strong attention to detail.
- Ability to work efficiently and independently.
Why Join Radisson Hotel Group?
- Live the Magic of Hospitality Be part of a team that creates exceptional experiences and memorable moments every day.
- Build a Great Career Invest in your growth, learning, and career development.
- Experience the Team Spirit Join an inclusive, fun, and meaningful workplace with Employee Resource Groups.
- Lead with Your Ambition Your ideas, passion and drive matter; make a difference in hospitality, your community and beyond.
- Enjoy Global & Local Perks Exclusive global benefits like special hotel rates for you and your loved ones at our hotels worldwide.
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