Housekeeping Supervisor

Position Summary

Job Location

• Banana Island Resort Doha by Anantara in Doha, Qatar.

Key Responsibilities

• Supervise Housekeeping Attendants and assigned colleagues and allocate daily work according to occupancy and operational requirements.
• Inspect guest rooms, corridors, public areas, and other assigned spaces for cleanliness, presentation, and maintenance standards.
• Ensure rooms are cleaned, serviced, and released according to hotel standards and procedures.
• Coordinate with Front Office on room readiness, priorities, discrepancies, and special requests.
• Monitor guest requests, complaints, special arrangements, VIP rooms, special-occasion rooms, and priority rooms.
• Ensure colleagues follow SOPs, hygiene standards, safety procedures, and hotel policies.
• Conduct inspections, provide feedback and coaching, and support colleague training and performance monitoring.
• Report maintenance defects and engineering issues and follow up on timely resolution.
• Monitor cleaning chemicals, equipment, linen, amenities, uniforms, supplies, and departmental assets.
• Maintain records, checklists, room status reports, inventory information, and other required documentation.
• Coordinate with Laundry, Engineering, Front Office, Security, and other departments.
• Handle lost and found items according to hotel procedures and take appropriate action in emergencies.

Guest Service Responsibilities

• Maintain a high level of guest service at all times.
• Respond to guest requests promptly, professionally, and courteously.
• Handle guest concerns with empathy and escalate matters when required.
• Maintain confidentiality regarding guest information and hotel operations.
• Ensure guest rooms and public areas reflect the resort's luxury standards.

People Management

• Supervise and guide Housekeeping Attendants and other assigned colleagues.
• Conduct daily briefings and communicate operational priorities clearly.
• Monitor attendance, grooming, punctuality, and adherence to hotel standards.
• Provide on-the-job coaching and identify training needs.
• Support performance management and provide feedback in coordination with Housekeeping management.
• Encourage teamwork, communication, and a service-oriented culture.

Requirements

• Strong leadership, attention to detail, and effective communication are required for the role.
• Ability to maintain housekeeping, hygiene, presentation, safety, and guest-comfort standards in a luxury hotel environment.
• Ability to respond to guest requests and concerns promptly, professionally, courteously, and empathetically.
• Ability to supervise, guide, coach, and provide feedback to housekeeping colleagues.
• Ability to maintain confidentiality regarding guest information and hotel operations.