Housekeeping Order Taker
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Key skills for this role
About the Role
City Centre Rotana Doha is seeking a Housekeeping Order Taker to handle communications in the Housekeeping Office. Responsibilities include managing keys, lost & found, phone calls, and reports.
Key Skills for This Role
Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes
- Record all incoming calls, ensure all messages are disseminated and followed up
- Handle all issues pertaining to Lost & Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for room discrepancy report
- Arrange baby sitting for guests and prepare attendance sheets for monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on hotel standard
Requirements
- Diploma or vocational training within hospitality
- Previous experience in a similar role
- Good command of written and verbal English
- Good interpersonal abilities
- Computer literacy
- Previous experience with Opera is an advantage
Full Job Posting
Job Description
- We are seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on delivering extraordinary customer service.
- This position is based at City Centre Rotana Doha.
Key Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Education, Qualifications & Experiences
- Diploma or vocational training within hospitality
- Previous experiences within a similar role
- Good command of written and verbal English communication skills
- Good interpersonal abilities
- Computer literacy and previous experiences with Opera are an advantage
Knowledge & Competencies
- Friendly, pleasant and courteous individual with good cross cultures sensitivity
- Concern for quality and an eye for details
- Work well under pressure in a fast paced environment
- Enjoy working with a multi cultural team and guests
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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