Housekeeping Manager

Boudl Hotels and Resorts Co.

Riyadh, KSA

Full Time

Manager

Onsite

1 weeks ago

Housekeeping OperationsTeam LeadershipBudget ManagementInventory ManagementQuality AssuranceProperty Management Systems

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Key skills for this role

Housekeeping OperationsTeam LeadershipBudget Management

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About the Role

Boudl Hotels & Resorts seeks an experienced Housekeeping Manager to lead housekeeping operations in a luxury 5-star hotel environment. The role involves managing teams, ensuring cleanliness standards, budget management, and guest satisfaction.

Key Skills for This Role

Housekeeping OperationsTeam LeadershipBudget ManagementInventory ManagementQuality AssuranceProperty Management Systems

Responsibilities

Lead, mentor, and inspire the housekeeping team, including Assistant Housekeeping Managers, Supervisors, Room Attendants, Public Area Attendants, Laundry staff, and outsourced personnel
Oversee recruitment, onboarding, training, performance management, and succession planning initiatives
Foster a culture of accountability, engagement, teamwork, and service excellence
Develop and implement continuous training programs to enhance operational skills and service standards
Direct all housekeeping operations to ensure guest rooms, public areas, back of house areas, and laundry services consistently meet luxury hospitality standards
Establish and optimize departmental policies, procedures, schedules, and productivity benchmarks
Monitor daily operations to ensure efficiency, quality, and compliance with brand standards
Oversee inventory management of linens, uniforms, guest amenities, and housekeeping supplies to maintain optimal stock levels
Ensure proper maintenance and utilization of housekeeping equipment and resources
Conduct regular inspections and quality audits of guest rooms and public areas to maintain exceptional cleanliness standards
Address guest feedback, complaints, and service recovery situations promptly and professionally
Implement corrective actions and continuous improvement initiatives based on guest satisfaction metrics and operational assessments

Requirements

Minimum 5 years of experience as a Housekeeping Manager within a 5 star hotel environment
Minimum 15 years of progressive experience in the hospitality industry, with extensive exposure to luxury hotel operations
Degree or Diploma in Hospitality Management, Hotel Administration, or a related field
Strong proficiency in Property Management Systems (PMS) and Microsoft Office applications
Demonstrated leadership ability with experience managing large multicultural teams
Exceptional organizational, planning, and time management skills
Strong financial acumen with experience in budgeting, forecasting, and cost control
Excellent communication, interpersonal, and problem solving abilities
High attention to detail and commitment to maintaining luxury service standards
Ability to thrive in a fast paced environment while managing multiple priorities effectively
Flexible approach to working hours, including weekends and holidays, as operational needs require

Full Job Posting

Role Overview

Boudl Hotels & Resorts is seeking an accomplished and results driven Housekeeping Manager to lead and elevate housekeeping operations across our luxury hospitality environment.
This role requires a highly experienced professional with a proven track record in 5 star hotel operations, exceptional leadership capabilities, and a passion for delivering outstanding guest experiences through excellence in cleanliness, service standards, and operational efficiency.
The successful candidate will be responsible for managing all aspects of the Housekeeping Department, ensuring the highest levels of quality, productivity, compliance, and guest satisfaction are consistently achieved.

Key Responsibilities

Lead, mentor, and inspire the housekeeping team, including Assistant Housekeeping Managers, Supervisors, Room Attendants, Public Area Attendants, Laundry staff, and outsourced personnel.
Oversee recruitment, onboarding, training, performance management, and succession planning initiatives.
Foster a culture of accountability, engagement, teamwork, and service excellence.
Develop and implement continuous training programs to enhance operational skills and service standards.
Direct all housekeeping operations to ensure guest rooms, public areas, back of house areas, and laundry services consistently meet luxury hospitality standards.
Establish and optimize departmental policies, procedures, schedules, and productivity benchmarks.
Monitor daily operations to ensure efficiency, quality, and compliance with brand standards.
Oversee inventory management of linens, uniforms, guest amenities, and housekeeping supplies to maintain optimal stock levels.
Ensure proper maintenance and utilization of housekeeping equipment and resources.
Conduct regular inspections and quality audits of guest rooms and public areas to maintain exceptional cleanliness standards.
Address guest feedback, complaints, and service recovery situations promptly and professionally.
Implement corrective actions and continuous improvement initiatives based on guest satisfaction metrics and operational assessments.

Required Qualifications

Minimum 5 years of experience as a Housekeeping Manager within a 5 star hotel environment.
Minimum 15 years of progressive experience in the hospitality industry, with extensive exposure to luxury hotel operations.
Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.
Strong proficiency in Property Management Systems (PMS) and Microsoft Office applications.

Competencies & Skills

Demonstrated leadership ability with experience managing large multicultural teams.
Exceptional organizational, planning, and time management skills.
Strong financial acumen with experience in budgeting, forecasting, and cost control.
Excellent communication, interpersonal, and problem solving abilities.
High attention to detail and commitment to maintaining luxury service standards.
Ability to thrive in a fast paced environment while managing multiple priorities effectively.
Flexible approach to working hours, including weekends and holidays, as operational needs require.

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