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Housekeeping Manager
Boudl Hotels and Resorts Co.
Riyadh, KSA
Full Time
Manager
Onsite
1 months ago
Housekeeping OperationsTeam LeadershipInventory ManagementBudget ManagementQuality AssuranceProperty Management Systems
Free
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Housekeeping OperationsTeam LeadershipInventory Management
About the Role
Boudl Hotels & Resorts is seeking an accomplished Housekeeping Manager to lead housekeeping operations in a luxury 5-star hotel environment.
Key Skills for This Role
Housekeeping OperationsTeam LeadershipInventory ManagementBudget ManagementQuality AssuranceProperty Management Systems
Responsibilities
- Lead, mentor, and inspire the housekeeping team, including Assistant Housekeeping Managers, Supervisors, Room Attendants, Public Area Attendants, Laundry staff, and outsourced personnel
- Oversee recruitment, onboarding, training, performance management, and succession planning initiatives
- Foster a culture of accountability, engagement, teamwork, and service excellence
- Develop and implement continuous training programs to enhance operational skills and service standards
- Direct all housekeeping operations to ensure guest rooms, public areas, back of house areas, and laundry services consistently meet luxury hospitality standards
- Establish and optimize departmental policies, procedures, schedules, and productivity benchmarks
- Monitor daily operations to ensure efficiency, quality, and compliance with brand standards
- Oversee inventory management of linens, uniforms, guest amenities, and housekeeping supplies
- Conduct regular inspections and quality audits of guest rooms and public areas
- Address guest feedback, complaints, and service recovery situations promptly and professionally
Requirements
- Minimum 5 years of experience as a Housekeeping Manager within a 5 star hotel environment
- Minimum 15 years of progressive experience in the hospitality industry with extensive exposure to luxury hotel operations
- Degree or Diploma in Hospitality Management, Hotel Administration, or a related field
- Strong proficiency in Property Management Systems (PMS) and Microsoft Office applications
- Demonstrated leadership ability with experience managing large multicultural teams
- Exceptional organizational, planning, and time management skills
- Strong financial acumen with experience in budgeting, forecasting, and cost control
- Excellent communication, interpersonal, and problem solving abilities
- High attention to detail and commitment to maintaining luxury service standards
- Flexible approach to working hours, including weekends and holidays
Full Job Posting
Role Overview
- Boudl Hotels & Resorts is seeking an accomplished and results driven Housekeeping Manager to lead and elevate housekeeping operations across our luxury hospitality environment.
- This role requires a highly experienced professional with a proven track record in 5 star hotel operations, exceptional leadership capabilities, and a passion for delivering outstanding guest experiences.
Key Responsibilities
- Lead, mentor, and inspire the housekeeping team, including Assistant Housekeeping Managers, Supervisors, Room Attendants, Public Area Attendants, Laundry staff, and outsourced personnel.
- Oversee recruitment, onboarding, training, performance management, and succession planning initiatives.
- Foster a culture of accountability, engagement, teamwork, and service excellence.
- Develop and implement continuous training programs to enhance operational skills and service standards.
- Direct all housekeeping operations to ensure guest rooms, public areas, back of house areas, and laundry services consistently meet luxury hospitality standards.
- Establish and optimize departmental policies, procedures, schedules, and productivity benchmarks.
- Monitor daily operations to ensure efficiency, quality, and compliance with brand standards.
- Oversee inventory management of linens, uniforms, guest amenities, and housekeeping supplies to maintain optimal stock levels.
- Ensure proper maintenance and utilization of housekeeping equipment and resources.
- Conduct regular inspections and quality audits of guest rooms and public areas to maintain exceptional cleanliness standards.
Additional Responsibilities
- Address guest feedback, complaints, and service recovery situations promptly and professionally.
- Implement corrective actions and continuous improvement initiatives based on guest satisfaction metrics and operational assessments.
- Collaborate with Front Office and other departments to deliver a seamless and memorable guest experience.
- Develop and manage the departmental budget, ensuring effective cost control without compromising service quality.
- Monitor labor productivity, payroll expenses, and operational costs to achieve financial objectives.
- Analyze departmental performance indicators and prepare management reports with actionable recommendations.
- Identify opportunities for operational efficiencies and cost optimization.
- Ensure full compliance with hotel policies, health and safety regulations, hygiene standards, and environmental practices.
- Maintain adherence to local regulatory requirements and international housekeeping best practices.
- Lead initiatives related to workplace safety, sustainability, and risk prevention within the department.
Required Qualifications
- Minimum 5 years of experience as a Housekeeping Manager within a 5 star hotel environment.
- Minimum 15 years of progressive experience in the hospitality industry, with extensive exposure to luxury hotel operations.
- Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.
- Strong proficiency in Property Management Systems (PMS) and Microsoft Office applications.
Competencies & Skills
- Demonstrated leadership ability with experience managing large multicultural teams.
- Exceptional organizational, planning, and time management skills.
- Strong financial acumen with experience in budgeting, forecasting, and cost control.
- Excellent communication, interpersonal, and problem solving abilities.
- High attention to detail and commitment to maintaining luxury service standards.
- Ability to thrive in a fast paced environment while managing multiple priorities effectively.
- Flexible approach to working hours, including weekends and holidays, as operational needs require.
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