Housekeeping Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Le Meridien Doha seeks a Housekeeping Manager to oversee daily housekeeping, recreation, and laundry operations. The role requires a high school diploma and 2 years experience or a degree, with responsibilities including inspections, budgeting, and staff management.
Key Skills for This Role
Responsibilities
- Verify guest room status is communicated to the Front Desk in a timely and efficient manner
- Inspect guestrooms on a daily basis
- Obtain list of rooms to be cleaned immediately and list of prospective check outs to prepare work assignments
- Inventory stock to verify adequate supplies
- Support and supervise an effective inspection program for all guestrooms and public space
- Understand the impact of department’s operations on overall property financial goals and manage to achieve or exceed budgeted goals
- Verify all employees have proper supplies, equipment and uniforms
- Communicate areas that need attention to staff and follow up to verify understanding
- Supervise daily Housekeeping shift operations and verify compliance with all policies and procedures
- Participate in departmental meetings and communicate departmental goals
- Use on the job training tools to train new room attendants and provide follow up training
- Schedule employees to business demands and track time and attendance
Requirements
- High school diploma or GED; 2 years experience in housekeeping or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
JOB SUMMARY
- Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
- Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained.
- Completes inspections and holds people accountable for corrective action.
- Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Managing Housekeeping Operations and Budgets
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.
- Inventories stock to verify adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Verifies all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
- Uses all available on the job training tools to train new room attendants and provide follow up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
- Schedules employees to business demands and for tracks employee time and attendance.
- Verifies employees understand expectations and parameters.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Verifies employee recognition is taking place on all shifts.
- Participates in an on going employee recognition program.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Understands the brand's service culture.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
About Le Méridien
- At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.
- Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
- We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
- We’re looking for curious and creative people to join our team.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Le Meridien
Director of Engineering
Doha, QAT
Le Meridien Doha seeks a Director of Engineering to manage all engineering and maintenance operations, including building, grounds, and physical plant. The role oversees budgets, capital projects, preventative maintenanc
Director of EBC
Doha, QAT
Le Meridien Doha seeks a Director of EBC to lead segmented sales efforts, implement sales strategy, and achieve revenue goals for properties within the region. Requires a 2-year degree with 4 years sales experience or a
Chief Engineering
Doha, QAT
Le Meridien Doha seeks a Chief Engineering to manage all engineering and maintenance operations, including building, grounds, and physical plant. The role oversees budgets, capital projects, preventative maintenance, and
Sous Chef
Doha, QAT
Le Meridien Doha is looking for a Sous Chef to manage daily kitchen operations, lead staff, and ensure high-quality food production. The role involves supervising kitchen areas, developing menu items, and maintaining san
Massage Therapist
Riyadh, KSA
Le Meridien in Riyadh is seeking a Massage Therapist to provide massage and body treatments to guests. The role requires assessing guest needs, maintaining cleanliness, and promoting spa services. Candidates need a State
Host/Hostess
Riyadh, KSA
Le Meridien in Riyadh is hiring a Host/Hostess to greet and seat guests, maintain dining area cleanliness, and ensure exceptional service. No prior experience required; high school diploma preferred. Join a brand inspire
Complex Marketing Executive
Doha, QAT
Le Meridien is hiring a Complex Marketing Executive to support sales and marketing activities at the hotel. The role involves handling guest calls, processing reservations, promoting brand image, and assisting with train
Supervisor-Housekeeping
Riyadh, KSA
Le Meridien seeks a Housekeeping Supervisor to inspect guest rooms, manage housekeeping activities, and coordinate with other departments. The role requires supervisory experience and a focus on quality standards and gue
Director of Engineering
Doha, QAT
Director of EBC
Doha, QAT
Chief Engineering
Doha, QAT
Sous Chef
Doha, QAT
Massage Therapist
Riyadh, KSA
Host/Hostess
Riyadh, KSA
Complex Marketing Executive
Doha, QAT
Supervisor-Housekeeping
Riyadh, KSA