Complex Marketing Executive
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Key skills for this role
About the Role
Le Meridien is hiring a Complex Marketing Executive to support sales and marketing activities at the hotel. The role involves handling guest calls, processing reservations, promoting brand image, and assisting with training.
Key Skills for This Role
Responsibilities
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue while maintaining guest loyalty, including up selling
- Determine and give complimentary items to guests as gifts for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing
- Assist management in training and motivating employees; serve as a role model
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
Full Job Posting
POSITION SUMMARY
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty, including up selling.
- Determine and give complimentaries to guests as gifts for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing.
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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