Hotel Assistant Manager
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Key skills for this role
About the Role
Four Seasons Hotel Doha seeks a Night Assistant Manager to oversee hotel operations during overnight hours. The role involves managing front office operations, night audit, guest services, and coordinating with security and engineering teams.
Key Skills for This Role
Responsibilities
- Effectively and efficiently run the operation of Nights, complete Daily Reports for all Front of House Departments, and successfully complete the night audit
- Oversee all overnight Front Office operations including arrivals, departures, room assignments, and guest requests
- Ensure smooth communication between overnight and daytime operational teams
- Supervise overnight colleagues and ensure adherence to Four Seasons service standards
- Handle guest concerns, service recovery situations, and VIP experiences professionally and efficiently
- Coordinate with Security and Engineering teams to ensure guest and colleague safety
- Conduct regular inspections of public areas and operational facilities to maintain luxury presentation standards
- Respond effectively to emergency situations and operational incidents
- Ensure overnight operational procedures and reporting are completed accurately
- Deliver highly personalized and anticipatory guest service
- Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
- Demonstrate a strong room upsell approach by fulfilling hotel yearly goals, motivating the Front Office team
Requirements
- College degree preferred
- Minimum three years of leadership experience within Rooms Division or Front Office operations in a luxury hotel or resort environment
- Strong leadership, supervisory, and managerial skills
- Strong operational knowledge of Front Office and night audit procedures
- Excellent organizational and problem solving abilities
- Strong communication and guest relations skills
- Ability to handle emergencies calmly and professionally
- Excellent verbal and written communication skills in English required, Arabic will be an advantage
- Ability to work independently and manage overnight operations efficiently
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people, a collective of individuals who crave to become better and treat each other as we wish to be treated.
- Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
About the Location
- Four Seasons Hotel Doha is a seaside retreat in Qatar's capital, reimagined with modern grandeur and sea views.
- The hotel has 237 rooms, 20 townhouse villas, 10 F&B venues including the world's largest Nobu restaurant, banquets, five pools, private beach, fitness center, and spa.
Our Team
- Our team is our greatest asset; we seek to deal with others as we would have them deal with us.
- Our team is built on mutual respect, collaboration, excellent service and a passion.
Who We Look For
- We look for employees who share the Golden Rule and a passion for excellence.
Job Description
- This role primarily involves working overnight shifts and is responsible for overseeing all hotel operations during night hours.
- Acting as the senior leader on duty throughout the night, maintaining exceptional guest experiences, overseeing overnight operations, and ensuring safety and security.
- Effectively and efficiently run the operation of Nights, complete Daily Reports, and successfully complete the night audit.
- Oversee all overnight Front Office operations including arrivals, departures, room assignments, and guest requests.
- Ensure smooth communication between overnight and daytime operational teams.
- Supervise overnight colleagues and ensure adherence to Four Seasons service standards.
- Handle guest concerns, service recovery situations, and VIP experiences professionally.
- Coordinate with Security and Engineering teams to ensure guest and colleague safety.
- Conduct regular inspections of public areas and operational facilities.
- Respond effectively to emergency situations and operational incidents.
- Ensure overnight operational procedures and reporting are completed accurately.
- Deliver highly personalized and anticipatory guest service.
Preferred Qualifications and Skills
- College degree preferred.
- Minimum three years of leadership experience within Rooms Division or Front Office operations in a luxury hotel or resort environment.
- Strong leadership, supervisory, and managerial skills.
- Strong operational knowledge of Front Office and night audit procedures.
- Excellent organizational and problem solving abilities.
- Strong communication and guest relations skills.
- Ability to handle emergencies calmly and professionally.
- Excellent verbal and written communication skills in English required, Arabic will be an advantage.
- Ability to work independently and manage overnight operations efficiently.
- Outgoing personality and a can do approach to any task.
Our Offering
- Competitive Net Salary in a Tax Free Environment.
- Opportunities to build a successful career with global potential.
- Unique strong culture diversity of 50 different nationalities.
- Living accommodation in a high quality, well resourced apartment.
- Excellent Learning and Development opportunities.
- Employee Recognition Programs.
- Complimentary Discovery nights at FS Hotels Worldwide.
- Paid vacation & home leave ticket.
- Complimentary meals in employee dining restaurants.
- Transportation to work provided.
- Employee Assistance Program.
- Medical & Life Insurance.
Work Authorization
- The Hotel will apply for the work authorization for a successful candidate.
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