Hotel Assistant Manager
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Key skills for this role
About the Role
Four Seasons Hotel Doha seeks an Assistant Manager to oversee overnight hotel operations, ensuring exceptional guest experiences and safety. The role requires strong leadership in Front Office, night audit, and coordination with security and engineering teams.
Key Skills for This Role
Responsibilities
- Oversee all overnight Front Office operations including arrivals, departures, room assignments, and guest requests
- Complete Daily Reports for all Front of House Departments and successfully complete the night audit
- Handle guest concerns, service recovery situations, and VIP experiences professionally
- Coordinate with Security and Engineering teams to ensure guest and colleague safety
- Conduct regular inspections of public areas and operational facilities to maintain luxury presentation standards
- Utilize computer systems to check guests in/out, run daily reports, and block rooms
Requirements
- Minimum three years of leadership experience within Rooms Division or Front Office operations in a luxury hotel or resort environment
- Strong operational knowledge of Front Office and night audit procedures
- Excellent verbal and written communication skills in English
- Ability to handle emergencies calmly and professionally
- College degree preferred
Full Job Posting
About Four Seasons
- Four Seasons is powered by people committed to luxury with genuine heart.
- The hotel is a seaside retreat in Doha with 237 rooms, 10 F&B venues, and extensive facilities.
Job Description
- Effectively run the operation of Nights and complete Daily Reports and night audit.
- Oversee all overnight Front Office operations including arrivals, departures, and guest requests.
- Ensure smooth communication between overnight and daytime teams.
- Supervise overnight colleagues and ensure adherence to Four Seasons service standards.
- Handle guest concerns, service recovery, and VIP experiences.
- Coordinate with Security and Engineering for safety.
- Conduct regular inspections of public areas and facilities.
- Respond effectively to emergencies.
- Deliver personalized guest service and support satisfaction initiatives.
- Utilize computer systems for check in/out, reports, and room blocking.
- Demonstrate room upsell approach and motivate the Front Office team.
Preferred Qualifications and Skills
- College degree preferred.
- Minimum three years of leadership experience in Rooms Division or Front Office in luxury hotel.
- Strong leadership, supervisory, and managerial skills.
- Strong operational knowledge of Front Office and night audit procedures.
- Excellent organizational and problem solving abilities.
- Strong communication and guest relations skills.
- Ability to handle emergencies calmly.
- Excellent English verbal and written communication; Arabic is an advantage.
- Ability to work independently and manage overnight operations.
Our Offering
- Competitive Net Salary in a Tax Free Environment.
- Opportunities to build a successful career with global potential.
- Unique strong culture with diversity of 50 nationalities.
- Living accommodation in high quality apartment.
- Excellent Learning and Development opportunities.
- Employee Recognition Programs.
- Complimentary Discovery nights at FS Hotels Worldwide.
- Paid vacation & home leave ticket.
- Complimentary meals in employee dining restaurants.
- Transportation to work provided.
- Employee Assistance Program.
- Medical & Life Insurance.
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