Hostess
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Key skills for this role
About the Role
Al Zorah Golf & Yacht Club is looking for a warm and organised Hostess to manage the guest arrival experience at the Clubhouse Restaurant. Responsibilities include welcoming guests, managing reservations, coordinating seating, and maintaining a smooth flow of guests.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and professionally upon arrival at the Clubhouse Restaurant
- Manage table reservations received in person, by telephone or through the restaurant reservation system
- Maintain accurate and updated reservation records, guest preferences and special requests
- Coordinate seating arrangements and table allocation to support an efficient flow of guests
- Manage waiting lists during busy periods and provide guests with clear and accurate waiting time updates
- Escort guests to their tables and present menus in a polished and attentive manner
- Communicate guest arrivals, preferences and special occasions to the service team
- Maintain awareness of table availability, service progress and anticipated departures
- Work closely with the F&B Supervisor and service team to manage reservations, walk in guests and operational requirements
- Answer telephone calls promptly and respond to restaurant enquiries professionally
- Provide accurate information regarding menus, operating hours, promotions, events and Clubhouse facilities
- Handle guest feedback and concerns calmly, resolving straightforward matters and escalating where required
Requirements
- 1 2 years of experience as a Hostess, Receptionist, Guest Relations Agent or similar guest facing role
- Previous experience within a restaurant, clubhouse, hotel or hospitality environment preferred
- Strong verbal communication and interpersonal skills
- Clear and professional telephone etiquette
- Good organisational skills and attention to detail
- Ability to manage reservations, waiting lists and guest seating efficiently
- Comfortable using reservation systems, point of sale systems and Microsoft Office applications
- Ability to remain calm and professional during busy service periods
- Strong guest service and complaint handling skills
- Professional appearance and confident demeanour
- Good written and spoken English
- Ability to work flexible shifts, including evenings, weekends and public holidays
Full Job Posting
About Al Zorah Golf & Yacht Club
- Al Zorah Golf & Yacht Club is a contemporary golf and lifestyle destination set within a championship golf course environment. Its Clubhouse Restaurant offers relaxed, guest focused dining throughout the day, welcoming golfers, members, residents and event guests.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival at the Clubhouse Restaurant.
- Manage table reservations received in person, by telephone or through the restaurant reservation system.
- Maintain accurate and updated reservation records, guest preferences and special requests.
- Coordinate seating arrangements and table allocation to support an efficient flow of guests.
- Manage waiting lists during busy periods and provide guests with clear and accurate waiting time updates.
- Escort guests to their tables and present menus in a polished and attentive manner.
- Communicate guest arrivals, preferences and special occasions to the service team.
- Maintain awareness of table availability, service progress and anticipated departures.
- Work closely with the F&B Supervisor and service team to manage reservations, walk in guests and operational requirements.
- Answer telephone calls promptly and respond to restaurant enquiries professionally.
- Provide accurate information regarding menus, operating hours, promotions, events and Clubhouse facilities.
- Handle guest feedback and concerns calmly, resolving straightforward matters and escalating where required.
Qualifications & Experience
- 1 2 Years of experience working as a Hostess, Receptionist, Guest Relations Agent or in a similar guest facing role.
- Previous experience within a restaurant, clubhouse, hotel or hospitality environment is preferred.
- Strong verbal communication and interpersonal skills.
- Clear and professional telephone etiquette.
- Good organisational skills and attention to detail.
- Ability to manage reservations, waiting lists and guest seating efficiently.
- Comfortable using reservation systems, point of sale systems and Microsoft Office applications.
- Ability to remain calm and professional during busy service periods.
- Strong guest service and complaint handling skills.
- Professional appearance and confident demeanour.
- Good written and spoken English.
- Additional language skills would be an advantage.
What We Offer
- The opportunity to work within a distinctive golf and lifestyle destination.
- A professional and collaborative working environment.
- Training and development opportunities.
- Exposure to restaurant, golf, leisure and event operations.
- Competitive employment benefits in accordance with company policy.
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