Hostess
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Key skills for this role
About the Role
Anantara Hotels & Resorts is seeking a Hostess for Qasr Al Sarab Desert Resort to greet and seat guests, manage reservations, and ensure a welcoming atmosphere. This part-time role requires a friendly demeanor and teamwork skills.
Key Skills for This Role
Responsibilities
- Greet and seat guests in the restaurant in a warm and friendly manner
- Maintain professional telephone etiquette and handle reservations
- Ensure the front of the restaurant is always covered and welcoming
- Check each table for cleanliness and setup before seating guests
- Check with guests for feedback on their experience and address issues
- Assist in service when needed and perform cashier functions
Requirements
- Ability to work as part of a team
- Friendly and welcoming manner
- Professional telephone etiquette
- Familiarity with restaurant services and hotel offerings
- Ability to handle guest feedback and resolve issues
Full Job Posting
Company Overview
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality.
- Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales.
Key Responsibilities
- To work as a team with colleagues, to ensure timely service and a smooth running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner.
- To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front of the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work in a Cashier function and closing tables.
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