Home Healthcare, Laboratory & Imaging- Virtual Hospital operation
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Bupa is seeking a Manager to lead end-to-end operations for home healthcare, laboratory, and imaging services across connected care channels. The role requires a Bachelor's in Medicine and Surgery or Healthcare Management, up to 6 years clinical experience, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Lead end to end operations, execution, delivery, service, and outcomes of all Partnership and referral activities including Home Clinical Visits, Labs, PT, Vaccinations, Imaging
- Efficiently schedule home visits using data analysis
- Analyze appointment data for trends and improvements
- Collaborate for quality checks with third party providers
- Oversee lab result delivery within KPIs
- Establish KPIs and SLAs for outcome measurement
- Design and implement SIA execution plans
- Assess and improve care quality across all channels
- Implement and monitor quality assurance measures
- Foster partnerships for referrals and care continuum
- Collaborate for data driven system solutions
- Act as point of contact for addressing and escalating service failures
Requirements
- Bachelor’s degree in Medicine and Surgery or Healthcare Management (Master's preferred)
- Proven experience in home health care management or a similar leadership role
- Up to 6 years clinical experience
- Strong understanding of medical guidelines and procedures
- Excellent interpersonal and communication skills
- Ability to analyze and interpret data for informed decision making
- Knowledge of healthcare regulations and compliance
Full Job Posting
Job Description
- Lead the end to end operations, execution, delivery, service, and outcomes of all Partnership and referral activities, including, but not limited to, Home Clinical Visits, Labs, PT, Vaccinations, Imaging, etc. across all connected care channels and patient touchpoints.
Appointment and Data Management
- Efficiently schedule home visits using data analysis.
- Analyze appointment data for trends and improvements.
Quality and Result Management
- Collaborate for quality checks with third party providers.
- Oversee lab result delivery within KPIs.
Patient Centric Approach
- Maintain a patient centric focus across activities.
Operational Excellence
- Establish KPIs and SLAs for outcome measurement.
- Design and implement SIA execution plans.
Continuous Improvement
- Assess and improve care quality across all channels.
- Implement and monitor quality assurance measures.
- Foster partnerships for referrals and care continuum.
- Collaborate for data driven system solutions.
Collaboration and Establish key performance indicators
- Maintain a patient centric focus throughout all activities, meeting patient needs and preferences.
- Establish key performance indicators (KPIs), and SLAs to measure signed off outcomes and align expectations across all connected care touchpoints.
Service Escalation
- Act as a point of contact for addressing and escalating any service failures or concerns.
- Collaborate with the team to implement corrective actions and prevent future issues.
Medical Reports Explanation & Digitalization and Data Driven Solutions
- Interpret and explain medical reports to patients and their families clearly and compassionately when necessary.
- Collaborate with the IT and Digital Factory teams to enhance and finalize data driven system solutions for both laboratory services and home based lab bookings.
- Leverage data analysis to contribute to the digitalization of the home healthcare journey, ensuring data driven decision making.
Skills
- Bachelor’s degree in medicine and Surgery, Healthcare Management (Preferable have master degree).
- Proven experience in home health care management or a similar leadership role.
- Strong understanding of medical Guidelines and procedures.
- Excellent interpersonal and communication skills.
- Ability to analyse and interpret data for informed decision making.
- Knowledge of healthcare regulations and compliance.
- Up to 6 years clinical experience is required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Bupa
Health Coordination
الرياض, KSA
Bupa is hiring a Health Coordination Associate to answer customer inquiries face-to-face, over the phone, and via email, ensuring high-quality service. The role requires a bachelor's degree in Business, Healthcare, or a
TIDES Financials
جدة, KSA
Responsible for internal planning and operational support related to TIDES consultants and technology solutions. Duties include financial planning, budget tracking, vendor delivery monitoring, financial reporting, and ve
Health Coordination
جدة, KSA
Bupa is seeking a Health Coordination professional to serve as a point of contact for customer inquiries, ensuring high-quality service and provider compliance. The role involves handling complaints, building relationshi
Care Coordination
جدة, KSA
Bupa is seeking a Care Coordinator to guide members through their healthcare journey, ensuring coordinated care across clinical programmes. The role involves acting as a primary point of contact, coordinating service req
Onsite Claims Management
الرياض, KSA
Bupa seeks an Onsite Claims Management professional to medically and commercially adjudicate inpatient claims at assigned hospitals. The role requires clinical experience and medical insurance knowledge to ensure quality
SME Account Management
الرياض, KSA
Bupa is seeking an SME Account Management professional to sell insurance products to retail customers using generated leads. The role involves following sales processes, achieving targets, and ensuring high customer sati
Customer Service Adviser
Dubai, UAE
Bupa Global is hiring a Customer Service Adviser for a full-time, permanent hybrid role in Dubai. The role involves handling customer inquiries, policy changes, billing, and complaints within a health insurance setting.
SME Account Management
جدة, KSA
Bupa is seeking an SME Account Manager to sell insurance products to retail customers in Jeddah. The role involves lead generation, client visits, quotation submission, and ensuring high customer satisfaction. Candidates
Health Coordination
الرياض, KSA
TIDES Financials
جدة, KSA
Health Coordination
جدة, KSA
Care Coordination
جدة, KSA
Onsite Claims Management
الرياض, KSA
SME Account Management
الرياض, KSA
Customer Service Adviser
Dubai, UAE
SME Account Management
جدة, KSA