Helpdesk Operator (Facility Management)
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Key skills for this role
About the Role
Operate the Facilities Management Help Desk to log, track and follow up on service and maintenance requests. Utilize the Help Desk system to generate management reports and prep.
Key Skills for This Role
Responsibilities
- Operate the Facilities Management Help Desk to log, track and follow up on service and maintenance requests.
- Utilize the Help Desk system to generate management reports and prepare regulatory documentation.
- Greet, assist and direct tenants, visitors, guests and members of the public in a professional manner.
- Manage incoming phone calls, routing them appropriately to concerned departments.
- Handle resident check in and check out procedures in accordance with CWRC manual guidelines.
- Issue and activate access cards for new residents and deactivate cards upon check out.
- Process payments through POS system for services such as gym memberships, recreation facilities, catering, access cards and fines.
- Respond to inquiries about camp facilities and local amenities.
- Manage and resolve accommodation related complaints from residents.
- Provide general administrative and clerical support to ensure efficient office operations.
- Guide tenants, guests and camp personnel to the appropriate staff members.
Requirements
- Experience in help desk or facility management support
- Strong communication and customer service skills
- Ability to handle multiple tasks and prioritize
- Proficiency in using help desk systems and MS Office
Full Job Posting
Responsibilities
- Operate the Facilities Management Help Desk to log, track and follow up on service and maintenance requests.
- Utilize the Help Desk system to generate management reports and prepare regulatory documentation.
- Greet, assist and direct tenants, visitors, guests and members of the public in a professional manner.
- Manage incoming phone calls, routing them appropriately to concerned departments.
- Handle resident check in and check out procedures in accordance with CWRC manual guidelines.
- Issue and activate access cards for new residents and deactivate cards upon check out.
- Process payments through POS system for services such as gym memberships, recreation facilities, catering, access cards and fines.
- Respond to inquiries about camp facilities and local amenities.
- Manage and resolve accommodation related complaints from residents.
- Provide general administrative and clerical support to ensure efficient office operations.
- Guide tenants, guests and camp personnel to the appropriate staff members.
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