Helpdesk Operator
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About the Role
Job Title Helpdesk Operator (Local Hire – Qatar) Job Description We are seeking a reliable and customer‑focused Helpdesk Operator to join our team in Doha, Qatar.
Key Skills for This Role
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Job Description
We are seeking a reliable and customer‑focused **Helpdesk Operator** to join our team in **Doha, Qatar**.
The ideal candidate will provide first‑level support by handling incoming calls, emails, and system tickets while ensuring timely and professional issue resolution.
Key Responsibilities
- Receive and handle **incoming calls, emails, and helpdesk tickets**
- Log, track, and update issues using the helpdesk/ticketing system
- Provide **first‑level technical or service support**
- Escalate unresolved issues to the appropriate department
- Follow up with users to ensure issue resolution and satisfaction
- Maintain accurate records and documentation
- Adhere to **SLA timelines** and company procedures
- Provide clear and professional communication at all times
Requirements
- Previous experience as a **Helpdesk Operator / Service Desk / Customer Support**
- Good communication skills in **English** (Arabic is an advantage)
- Basic computer knowledge (MS Office, emails, ticketing systems)
- Strong problem‑solving and customer service skills
- Ability to work under pressure and handle multiple requests
- **Local candidates in Qatar preferred**
- Transferable visa with NOC (preferred)
- Immediate availability is an advantage
Salary & Benefits
- **Salary:** **QAR 3,500 – 4,500 per month** (based on experience)
- *(Aligned with Qatar market average for Helpdesk Operators)*
- Overtime as per Qatar Labor Law
- Medical insurance (as per company policy)
- Paid leave and weekly day off
Job Type
- Full‑time
- Shift‑based (if required)
- 6 days work / 1 day off
- Pay: QAR3,500.00 - QAR4,500.00 per month
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