HELPDESK/CAFM COORDINATOR
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Key skills for this role
About the Role
Reliance Facilities Management is seeking a Helpdesk/CAFM Coordinator to receive, log, and track service requests, assign work orders, and coordinate maintenance activities. The role requires experience with CAFM, ERP, help desk, and facilities management.
Key Skills for This Role
Responsibilities
- Receive, log, and track service requests through the CAFM/helpdesk system
- Assign work orders to technicians and monitor progress
- Coordinate preventive and corrective maintenance activities
- Prepare daily, weekly, and monthly reports
- Coordinate with clients, subcontractors, suppliers, and internal teams
- Monitor SLA/KPI compliance and service performance
Requirements
- CAFM experience: 1 year
- ERP experience: 1 year
- Help desk experience: 1 year
- Facilities management experience: 1 year
Full Job Posting
Job Description
- HELPDESK/CAFM COORDINATOR Job description
Key Responsibilities
- Receive, log, and track service requests through the CAFM/helpdesk system
- Assign work orders to technicians and monitor progress
- Coordinate preventive and corrective maintenance activities
- Follow up on pending jobs and ensure timely completion
- Update asset, maintenance, and service records in the CAFM system
- Prepare daily, weekly, and monthly reports
- Maintain proper documentation and filing of service records
- Coordinate with clients, subcontractors, suppliers, and internal teams
- Escalate critical issues to management when required
- Monitor SLA/KPI compliance and service performance
- Support mobilization and operational activities as required
- Assigning work orders, inspection, quotation submission and checking awaiting proposals in vendor cafe
Pay
- AED 3,500.00 AED 4,000.00 per month
Experience
- CAFM: 1 year (Required)
- ERP: 1 year (Required)
- Help desk: 1 year (Required)
- Facilities management: 1 year (Required)
Work Location
- In person
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