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DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team!
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS).
Problem reporting in the CAPRS is required in both real-time voice and emergency notifications.
The candidate will function as a Customer Service Representative (CSR).
The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation.
All employees are considered mission critical and are expected to report even during inclement weather conditions.
This position is onsite in Baltimore, MD.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
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Desired skills:
This role offers a competitive hourly rate in the range of $19.00 to $21.00 per hour, based on skills and relevant experience.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Verified company details for this employer are not available yet.
Full-time
Entry · 1+ years experience
Onsite
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