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Key skills for this role
BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.
Fifteen (15) years of IT experience with at least ten (10) years of experience in a management position or equivalent combination of education and experience.
Proven experience managing a Tier 2 specialized support desk in a large enterprise environment, preferably supporting more than 10,000 users .
Experience providing Tier 2 management including call management, accounts management, reporting, and workforce management.
Demonstrated experience managing Service Level Agreements (SLAs) and performance reporting in a structured IT environment.
Advanced troubleshooting of Windows operating systems and endpoint devices
Active Directory and account provisioning management
Enterprise IT service management platforms (ServiceNow or similar)
Microsoft enterprise technologies
Multi-factor authentication (MFA) and identity management solutions
Incident and Problem Management processes
Trend analysis and root cause documentation methodologies
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Preferred: Advanced Microsoft or enterprise infrastructure certifications
Verified company details for this employer are not available yet.
Full-time
Senior · 15+ years experience
Onsite
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