Help desk / CAFM Operator
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Key skills for this role
About the Role
**Help Desk Job Duties** * Responding to queries via chat, email, or phone * Training other staff members on troubleshooting and diagnosing problems * Writing, editing, and revising training manuals for new and updated software and hardware * Providing technical assistance for questions and problems * Resolving problems with networks and other computer systems * Diagnosing system errors and other issues * Following up with customers to ensure full resolution of issues * Requ
Key Skills for This Role
Full Job Posting
Help Desk Job Duties
- Responding to queries via chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
Education, Qualifications and Experience
- Bachelors degree preferred
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- experience researching, analyzing and interpreting automated system problems
- knowledge of relevant call tracking applications
- knowledge and experience of **CAFM** preferred
- related experience and training in troubleshooting and providing help desk support
Job Types: Permanent, Full-time
Pay: QAR3,500.00 - QAR4,000.00 per hour
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