Health Care Call Centre Executive_ Arabic Speaker
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Key skills for this role
About the Role
AL ZAABI GROUP is seeking a Call Centre Executive – Arabic Speaker to handle inbound and outbound calls, schedule appointments, resolve customer concerns, and deliver exceptional service.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner
- Communicate fluently in both Arabic and English with customers
- Respond promptly to customer inquiries regarding products, services, appointments, and company policies
- Schedule, confirm, reschedule, and cancel appointments as required
- Resolve customer complaints efficiently or escalate complex issues to the appropriate department
- Maintain accurate customer information and update records in the CRM or call management system
- Follow up with customers regarding appointments, feedback, and service requests
- Meet daily and monthly call handling and customer service KPIs
- Promote company services and ongoing campaigns when appropriate
- Coordinate with internal departments to ensure timely resolution of customer requests
- Ensure confidentiality of customer information and comply with company policies
- Prepare daily activity reports as required by management
Requirements
- Bachelor's Degree or Diploma in Business Administration, Customer Service, or a related field
- Previous experience in a call centre, customer service, healthcare, retail, or hospitality environment is preferred
- Fresh candidates with excellent communication skills may also be considered
- Fluent in Arabic and English (spoken and written)
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good telephone etiquette
- Ability to multitask and work under pressure
- Basic computer proficiency (MS Office, CRM systems, and data entry)
- Strong problem solving and conflict resolution skills
- Good organizational and time management abilities
- Positive attitude with a professional appearance and demeanor
Full Job Posting
Role Overview
- The Call Centre Executive – Arabic Speaker is responsible for handling inbound and outbound customer calls, responding to inquiries, scheduling appointments where applicable, resolving customer concerns, and delivering exceptional customer service.
- The role requires strong communication skills in both Arabic and English, a customer focused approach, and the ability to maintain accurate records while ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Communicate fluently in both Arabic and English with customers.
- Respond promptly to customer inquiries regarding products, services, appointments, and company policies.
- Schedule, confirm, reschedule, and cancel appointments as required.
- Resolve customer complaints efficiently or escalate complex issues to the appropriate department.
- Maintain accurate customer information and update records in the CRM or call management system.
- Follow up with customers regarding appointments, feedback, and service requests.
- Meet daily and monthly call handling and customer service KPIs.
- Promote company services and ongoing campaigns when appropriate.
- Coordinate with internal departments to ensure timely resolution of customer requests.
- Ensure confidentiality of customer information and comply with company policies.
- Prepare daily activity reports as required by management.
Qualifications
- Bachelor's Degree or Diploma in Business Administration, Customer Service, or a related field.
- Previous experience in a call centre, customer service, healthcare, retail, or hospitality environment is preferred.
- Fresh candidates with excellent communication skills may also be considered.
Skills & Competencies
- Fluent in Arabic and English (spoken and written).
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good telephone etiquette.
- Ability to multitask and work under pressure.
- Basic computer proficiency (MS Office, CRM systems, and data entry).
- Strong problem solving and conflict resolution skills.
- Good organizational and time management abilities.
- Positive attitude with a professional appearance and demeanor.
Compensation
- Pay: AED3,500.00 AED4,500.00 per month
Work Location
- In person
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