Head of Wallet
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Key skills for this role
About the Role
Oversee crypto wallet operations, ensure compliance, optimize processes, collaborate cross-functionally, and drive business growth in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Oversee daily operations of exchange wallets, including deposits and withdrawals
- Monitor blockchain transactions to ensure timely processing and resolve delays or failures
- Maintain operational uptime of exchange wallets
- Coordinate and complete network upgrades, token events and testing
- Monitor Internal Alerts and collaborate with stakeholders to react to incidents
- Review internal processes and simplify or automate processes
- Analyze competitor product and industry trends to identify enhancements
- Work with Customer Support to resolve wallet related user inquiries
- Drive the CEX business growth strategy and develop new products
Requirements
- Experience in crypto wallet product ownership and operations
- Knowledge of blockchain transactions and monitoring
- Risk mitigation and compliance experience
- Process optimization and automation skills
- Cross functional collaboration and stakeholder management
- Business growth and product development experience
Full Job Posting
Responsibilities
- Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
- Oversee daily operations of exchange wallets, including deposits, withdrawals.
- Monitor blockchain transactions to ensure timely processing and resolve delays or failures
- Maintain operational uptime of exchange wallets
- Coordinate and complete network upgrades, token events and testing with no issues
- Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
- Continuously review existing risk and controls to prevent potential future impact to the firm or users
- Review internal processes and simplify or automate processes to enhance efficiency and users experience
- Analyze competitor product and industry trends to identify potential product/process enhancements
- Work with Customer Support to resolve wallet related user inquiries
- Drive the strategy and partner with Stakeholders across various departments to solve customer pain points and enhance our product user experience
- Communicate and collaborate with regulators, auditors and external parties
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