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Head of Technology and Operations (AMIF)

AMICORP WEALTH SERVICES
Dubai, UAE
Full Time
Executive
2 weeks ago
Technology StrategyOperational TransformationAutomationRobotic Process Automation (RPA)Machine LearningAI Strategy
Free

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Technology StrategyOperational TransformationAutomation
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Role Overview

  • The role holder should be a highly experienced and visionary Technology and Operations Transformation leader responsible for leading the technology and operations transformation of Amicorp Fund Services globally, driving innovation, efficiency, and scalability across all operational areas.

Operational Transformation and Management

  • Plan and direct the organization’s activities to achieve stated/agreed targets and standards for operational performance
  • Provide inputs for the development of the Annual Business Plan and other organization policies
  • Ensure that Business Plan is cascaded in terms of quantifiable performance measures across different offices
  • Develop and implement global systems and processes which increase the efficiency of the organization and its offices
  • Provide strategic leadership and oversight of all operational functions of Amicorp Fund Services
  • Develop and implement operational strategies, policies, and procedures to optimize efficiency, quality, and client delivery
  • Identify opportunities for process improvements, automation, and cost savings through effective use of technology
  • Drive discipline in billing and revenue growth
  • Ensure compliance with regulatory requirements and industry standards related to operations

Technology Strategy and Innovation

  • Develop and execute a comprehensive technology strategy aligned with the company’s goals and vision
  • Identify and evaluate emerging technologies and trends that can enhance competitive advantage
  • Drive the development and implementation of technology roadmaps ensuring alignment with business objectives
  • Foster a culture of innovation and continuous improvement

Technology Transformation and Automation

  • Lead the organization’s technology transformation initiatives driving adoption of modern technologies
  • Identify opportunities for automation across operational processes leveraging RPA, machine learning, etc.
  • Collaborate with cross functional teams to streamline workflows and eliminate manual tasks
  • Monitor industry trends and best practices in technology transformation and automation
  • Develop and execute a strategy for building AI capabilities within the organization
  • Establish data governance frameworks and ensure availability and quality of data for AI initiatives
  • Lead efforts to upskill and train employees on AI concepts and tools

Stakeholder Management

  • Collaborate closely with the Board and other stakeholders to align technology and operations initiatives
  • Engage with internal stakeholders to understand their technology and operational needs
  • Cultivate and manage relationships with external vendors, partners, and service providers

Personal and Team Targets

  • Drive discipline of accurately recording client time and value of service using Maconomy
  • Handle pricing, invoicing and collection of outstanding fees for the portfolio of clients
  • Monitor teams’ performance by providing commercial leadership to achieve production and revenue targets

Profitability Performance and Growth

  • Ensure profitability and performance aligned with the approved business plan
  • Monitor productivity and chargeability, review productivity reporting and performance against targets
  • Finalize Goals for each office operational team, evaluate performance and take corrective actions

Other Duties

  • Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group as required
  • Undertake such other duties as may be required by Management or Group Human Resources

Qualifications, Skills, And Experience

  • Bachelor’s or Master’s degree in a relevant field with minimum of 18 years of experience in senior technology and operations transformation leadership roles
  • Strong strategic thinking and business acumen
  • Proven track record of successfully leading technology transformation and automation initiatives
  • Solid understanding of operational best practices, having led operational transformation projects
  • Demonstrated ability to drive change, manage organizational transformation initiatives
  • Strong commercial mindset, takes initiative, positive and proactive, dedicated, focused and revenue and target driven
  • Excellent leadership, organizational, interpersonal and communication skills
  • Excellent client facing skills, well developed spoken and written communication skills
  • Excellent English language fluency; additional languages preferred
  • Strong analytical and problem solving skills, solution driven, highly organized and detail orientated
  • Ability to adapt and work in a smaller, dynamic local team environment
  • Proven leadership and team player skills

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