Head of Subscription | Hertz | Financial Services Transformation & Dev
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Key skills for this role
About the Role
The Head of Subscription supports the General Manager for Hertz and MOOV in overseeing daily operations, ensuring smooth and efficient service delivery, customer satisfaction, a.
Key Skills for This Role
Responsibilities
- Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies
- Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue
- Oversee compliance with safety standards, insurance policies, and regulatory requirements
- Implement process improvements to enhance operational efficiency
- Ensure high level of customer service and handle complaints and disputes
- Monitor customer feedback and implement service enhancements
- Train staff on customer service best practices and brand standards
- Assist in financial planning, budgeting, and revenue management
- Analyze performance metrics including revenue, fleet utilization, and operational costs
- Assist in developing pricing strategies and promotional offers
- Work on cost control initiatives to improve profitability
- Manage and mentor employees, assist in hiring, training, and performance evaluations
Requirements
- Experience in managing daily operations, fleet, and customer service in rental or subscription business
- Strong leadership and staff management skills
- Financial acumen for budgeting, revenue management, and cost control
- Knowledge of compliance and risk management in vehicle rental
Full Job Posting
Role Overview
- The Head of Subscription supports the General Manager for Hertz and MOOV in overseeing daily operations, ensuring smooth service delivery, customer satisfaction, and business profitability.
- This role is pivotal in managing staff, fleet operations, financial performance, and customer service while maintaining compliance with company policies and industry regulations.
- Success requires effective leadership in managing direct reports, fostering growth, and maintaining high service standards across all displays.
What You Will Do
- Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies.
- Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue.
- Oversee compliance with safety standards, insurance policies, and regulatory requirements.
- Implement process improvements to enhance operational efficiency.
- Ensure a high level of customer service is provided at all rental locations.
- Handle customer complaints and disputes, ensuring swift resolution and customer retention.
- Monitor customer feedback and implement service enhancements.
- Train staff on customer service best practices and brand standards.
- Financial planning, budgeting, and revenue management.
- Analyze performance metrics, including revenue, fleet utilization, and operational costs.
- Assist in developing pricing strategies and promotional offers.
- Work on cost control initiatives to improve overall profitability.
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