Head of Risk & Fraud
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Key skills for this role
About the Role
The employer is seeking a senior leader to define and execute the end-to-end fraud and risk strategy for a high-scale digital marketplace. The role involves leading a specialized team, managing external partners, and collaborating with Product, Engineering, Finance, and Legal.
Key Skills for This Role
Responsibilities
- Own the end to end fraud and risk P&L, including chargeback rates, payout rates, approval rates, and false positive metrics across the business
- Define and execute the global fraud and risk strategy, ensuring alignment with business growth, product expansion, and marketplace trust
- Lead and develop the Risk & Fraud team, building strong second line leadership and fostering a high performance, data driven culture
- Design and deliver the fraud prevention roadmap, including build vs buy decisions, system improvements, and detection model evolution
- Own strategic relationships with external fraud prevention partners, including SLAs, RFPs, testing frameworks, and commercial negotiations
- Act as the key cross functional partner to Product, Engineering, Finance, and Legal to ensure risk is embedded into new features and initiatives
- Oversee regulatory and compliance obligations related to KYC, PSP requirements, and law enforcement requests across multiple markets
- Serve as the final escalation point for complex fraud and risk decisions, representing the function in executive and leadership forums
Requirements
- 8+ years of experience in fraud, risk management, financial crime, or related domains in high growth digital businesses
- Proven leadership experience building or managing high performing teams with end to end ownership of risk outcomes
- Demonstrated ability to reduce fraud, chargebacks, or losses through structural and data driven interventions
- Strong commercial acumen with experience managing vendors, negotiating SLAs, and owning external partnerships
- Highly data driven mindset with ability to interpret dashboards and identify root causes; SQL or Databricks experience is a plus
- Experience in marketplaces, fintech, payments, e commerce, or gaming environments with high transaction volume and fraud exposure
- Strong understanding of fraud typologies such as account takeover, promo abuse, and reseller fraud
- Solid knowledge of compliance frameworks including KYC, PSP regulations, and risk governance standards
- Excellent communication skills with ability to influence senior stakeholders and lead cross functional discussions in English
- Strong leadership mindset focused on coaching, team development, and building scalable organizational structures
Full Job Posting
Role Overview
- This is a senior leadership role responsible for safeguarding trust across a high scale digital marketplace with millions of active users.
- You will define and execute the end to end fraud and risk strategy, balancing growth enablement with strong protection against financial and behavioral abuse.
- The role sits at the intersection of data, product, operations, and compliance, requiring sharp decision making and full ownership of fraud related business outcomes.
- You will lead a specialized team focused on both real time fraud defense and long term risk strategy, including model design and partner management.
- Your decisions will directly impact key business metrics such as chargeback rates, approval rates, and fraud losses across multiple products.
- You will work closely with senior stakeholders across Product, Engineering, Finance, and Legal to ensure risk is embedded into every major initiative.
Accountabilities
- Own the end to end fraud and risk P&L, including chargeback rates, payout rates, approval rates, and false positive metrics across the business.
- Define and execute the global fraud and risk strategy, ensuring alignment with business growth, product expansion, and marketplace trust.
- Lead and develop the Risk & Fraud team, building strong second line leadership and fostering a high performance, data driven culture.
- Design and deliver the fraud prevention roadmap, including build vs buy decisions, system improvements, and detection model evolution.
- Own strategic relationships with external fraud prevention partners, including SLAs, RFPs, testing frameworks, and commercial negotiations.
- Act as the key cross functional partner to Product, Engineering, Finance, and Legal to ensure risk is embedded into new features and initiatives from the outset.
- Oversee regulatory and compliance obligations related to KYC, PSP requirements, and law enforcement requests across multiple markets.
- Serve as the final escalation point for complex fraud and risk decisions, representing the function in executive and leadership forums.
Requirements
- 8+ years of experience in fraud, risk management, financial crime, or related domains in high growth digital businesses.
- Proven leadership experience, having built or managed high performing teams with end to end ownership of risk outcomes.
- Demonstrated ability to reduce fraud, chargebacks, or losses through structural and data driven interventions.
- Strong commercial acumen, with experience managing vendors, negotiating SLAs, and owning external partnerships.
- Highly data driven mindset with strong ability to interpret dashboards, identify root causes, and act independently; SQL or Databricks experience is a plus.
- Experience in marketplaces, fintech, payments, e commerce, or gaming environments with high transaction volume and fraud exposure.
- Strong understanding of fraud typologies such as account takeover, promo abuse, and reseller fraud.
- Solid knowledge of compliance frameworks, including KYC, PSP regulations, and risk governance standards.
- Excellent communication skills with the ability to influence senior stakeholders and lead cross functional discussions in English.
- Strong leadership mindset focused on coaching, team development, and building scalable organizational structures.
Benefits
- Employee stock option program
- Performance based bonuses and referral incentives
- Additional paid leave options
- Personal learning and development budget
- Paid volunteering opportunities
- Flexible work location (remote, office, or hybrid, with travel opportunities)
- Strong career progression in a high growth, global marketplace environment
- Structured feedback and promotion processes supporting rapid professional development
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