Head of Permits
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Key skills for this role
About the Role
Dubai Media Council is seeking a Section Head Permits to lead the permits function for media-related activities in Dubai. The role involves overseeing permit processing, process optimization, cross-entity coordination, and stakeholder experience.
Key Skills for This Role
Responsibilities
- Develop the strategy for Permits to support the overall Media Permits and Licensing and DMC vision
- Ensure the successful implementation of the strategic vision for Permits
- Lead the teams within Permits to deliver the objectives set out within the section
- Develop and maintain excellent working relationships with CEO, Executive Directors and Directors across DMC
- Develop and manage the Permits budget
- Ensure monthly KPI reports are generated and shared on time
- Develop talent within the Permits team
- Ensure compliance with audit findings and reports
- Implement digitization strategies where possible
- Oversee the end to end processing of permits for media activities
- Coordinate with relevant government entities to facilitate permit approvals
- Ensure all permits issued comply with applicable regulations
Requirements
- 6–8 years of experience in permitting, regulatory operations, or government service delivery
- Experience managing end to end approval processes involving multiple stakeholders
- Experience in process improvement and operational efficiency initiatives
- Minimum 5 years leading and managing teams
- Demonstrated ability to lead multi functional teams
- A minimum of 3 years managing a budget
- Bachelor’s degree in Business Administration, Public Administration, Law, or a related field
- Familiarity with media, events, or production environments is preferred
Full Job Posting
Job Purpose
- The Section Head Permits is responsible for leading and managing the end to end permits function for media related activities in Dubai.
Key Accountabilities
- Develop the strategy for Permits to support the overall Media Permits and Licensing and DMC vision.
- Ensure the successful implementation of the strategic vision for Permits.
- Lead the teams within Permits to deliver the objectives set out within the section.
- Develop and maintain excellent working relationships with CEO, Executive Directors and Directors across DMC.
- Develop and manage the Permits budget.
- Ensure monthly KPI reports are generated, shared with the Strategy & Governance Excellence department on time.
- Develop talent within the Permits team.
- Ensure compliance with audit findings and reports.
- Implement digitization strategies where possible.
- Oversee the end to end processing of permits for media activities.
- Establish clear workflows, guidelines, and service standards for permit issuance.
- Act as the escalation point for complex, urgent, or high priority permit requests.
Job Specifications
- 6–8 years of experience in permitting, regulatory operations, or government service delivery.
- Experience managing end to end approval processes involving multiple stakeholders.
- Experience in process improvement and operational efficiency initiatives.
- Familiarity with media, events, or production environments is preferred.
- Minimum 5 years leading and managing teams.
- Demonstrated ability to lead multi functional teams.
- A minimum of 3 years managing a budget.
- Bachelor’s degree in Business Administration, Public Administration, Law, or a related field.
Technical Skills
- Expert: Permitting processes and regulatory environments.
- Proficient: Process design and service delivery optimization.
- Proficient: Government coordination and stakeholder management.
- Proficient: Digital systems and workflow tools.
- Proficient: Command of written and spoken Arabic and English.
Key Performance Indicators
- Application Processing Volume: Percentage growth in number of permits issued annually.
- Film Production Permit Issuance Rate: Percentage growth of film and TV production location permits issued.
- International Film Production Permit Issuance Rate: Percentage growth of production location permits issued to international.
- Time to get Permits: Reduction in the average time taken to obtain permits.
- Film Production Permit Turnaround Time: Average time taken to issue permits.
- Customer Satisfaction Rate: Percentage of permit applicants who report satisfaction.
- Number of Online Touchpoints to get Permits: Reduction in the average number of online touchpoints.
- Online Permit Requests: Growth in online requests for permits.
- Online Time for Completing Permits Related Tasks: Time it takes to complete a permit related task online.
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