Head of Partner Experience

Overview

Accountabilities

• In this role, you will define and lead the strategy for the partner and supply-side experience, building scalable systems that improve performance, quality, and engagement across a global ecosystem.
• You will translate operational challenges into product-driven solutions while ensuring adoption, scalability, and measurable business impact.
• Define and lead the end-to-end strategy for partner and supply-side experience across the platform ecosystem.
• Build and optimize partner-facing tools such as dashboards, performance systems, ratings, incentive models, and quality frameworks.
• Improve partner onboarding, engagement, and retention through scalable product and operational solutions.
• Design and implement systems for performance measurement, rankings, reputation, and quality control.
• Drive adoption of internal tools by aligning product capabilities with operational workflows.
• Identify supply-side growth opportunities and translate them into product roadmap initiatives.
• Collaborate closely with product, engineering, analytics, and operations teams to deliver scalable solutions.
• Establish frameworks for managing supply quality and ecosystem health at scale.
• Leverage data and AI-driven capabilities to enhance partner experience and decision-making.
• Lead execution of strategic initiatives that improve marketplace efficiency and partner success.

Requirements

• This role requires strong experience in product or platform leadership, ideally within marketplace or ecosystem-driven businesses.
• You should have a deep understanding of supply-side dynamics and proven ability to build scalable systems that improve partner performance and operational efficiency.
• Proven experience in product, platform, or domain leadership within marketplaces or supply-driven ecosystems.
• Strong background in managing partner, seller, provider, or supply-side experiences.
• Experience designing performance systems, ranking models, incentive structures, or quality frameworks.
• Ability to translate operational challenges into scalable product solutions.
• Strong analytical mindset with data-driven decision-making capabilities.
• Experience working in complex, cross-functional environments with multiple stakeholders.
• Track record of driving adoption of internal tools and platform systems.
• Strong balance of strategic thinking and hands-on execution.
• Excellent communication and stakeholder management skills.
• Experience in marketplace domains such as ride-hailing, delivery, classifieds, or creator platforms is a plus.

Benefits

• Fully remote work opportunity.
• 28 days of annual vacation plus 7 wellness days per year.
• Financial support for professional training, conferences, and development (up to 50% reimbursement).
• Health and medical support, including annual compensation for healthcare expenses if not covered by insurance.
• Equipment and workspace support, including home office or co-working reimbursement.
• Employee referral bonuses and performance-based incentives.
• Corporate discounts for language learning and access to English lessons.
• Internal recognition system with rewards redeemable for perks and experiences.
• Global, multicultural work environment with a strong remote-first culture.

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