Head of Operations
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Key skills for this role
About the Role
Manage end-to-end production planning, inventory management, and logistics for luxury consumer goods while ensuring quality control and operational excellence.
Key Skills for This Role
Responsibilities
- Own end to end production planning across the full product range
- Manage relationships with bottle suppliers, packaging suppliers, fragrance oil sources, and contract manufacturers
- Maintain a rolling production forecast aligned with sales projections and seasonal demand patterns
- Source and qualify ingredient suppliers, with attention to heritage ingredients
- Lead the bottle architecture transition to new formats
- Own master inventory across all channels and maintain channel level stock visibility
- Manage SKU rationalization decisions in partnership with the CEO
- Lead inventory audits, manage shrinkage, and ensure accurate inventory data
- Operate the order to delivery flow for all channels
- Manage logistics partnerships including domestic and international shipping
- Establish customs, import/export, and regulatory compliance protocols
- Define and maintain quality standards for finished product
Requirements
- Experience in end to end production planning and supply chain management
- Strong inventory management skills with multi channel visibility
- Experience in fulfillment and logistics, including international shipping
- Quality control experience in manufacturing or consumer goods
- Proficiency with ERP or inventory management software
- Ability to build and lead a team over time
- Experience in the fragrance or luxury goods industry is a plus
Full Job Posting
Overview
- The Professionals seeks a Head of Operations in Riyadh to own end to end production planning, inventory management, fulfillment, quality control, and business systems for a luxury fragrance brand.
Key Responsibilities
- Production and supply chain: Own end to end production planning across the full Organization range, including the unified luxury bottle 15ML, 30ML, and 75ML formats and Discovery Set products.
- Manage relationships with bottle suppliers, packaging suppliers, fragrance oil sources, and contract manufacturers; negotiate terms, manage lead times, and ensure consistent quality.
- Maintain a rolling production forecast aligned with sales projections and seasonal demand patterns including winter peaks for Heritage and Diriyah and summer peaks for Aqua and Sunshower.
- Source and qualify ingredient suppliers, with particular attention to authentic Taif rose, oud, deer musk, and other heritage ingredients that define the Organization olfactive identity.
- Lead the bottle architecture transition from legacy formats to the new 15ML, 30ML, and 75ML lineup with the unified luxury bottle design.
- Inventory management: Own master inventory across all channels: DQ Store boutique, Saudi retail partners, B2B and B2G accounts, Shopify DTC, and future international channels.
- Maintain channel level stock visibility and prevent both stockouts and overstock; set safety stock levels appropriate to each channel's velocity and lead time.
- Manage SKU rationalization decisions in partnership with the CEO, including the phase out of cancelled formats and the introduction of new sizes.
- Lead inventory audits, manage shrinkage, and ensure accurate inventory data flows into financial reporting.
- Fulfillment and logistics: Operate the order to delivery flow for all channels: replenishment shipments to retail partners, B2B and B2G order fulfillment, and DTC order processing.
- Manage logistics partnerships including domestic Saudi distribution and increasingly regional Gulf shipping and international fulfillment.
- Establish customs, import/export, and regulatory compliance protocols for Saudi production and international shipping, especially for fragrance products.
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