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Head of Operations
Huru
Dubai, UAE
Full Time
Director
3 days ago
Operations ManagementPayment OperationsCard OperationsKYC/KYBProcess OptimizationAutomation
Free
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About the Role
Huru, a UAE-based fintech company, seeks a Head of Operations to lead and scale operational functions including customer operations, payment operations, and compliance operations. This strategic leadership role requires 10+ years of operations leadership experience in fintech or banking.
Key Skills for This Role
Operations ManagementPayment OperationsCard OperationsKYC/KYBProcess OptimizationAutomation
Responsibilities
- Lead and oversee end to end operational functions across the organization
- Build and scale operational processes that support business growth while maintaining exceptional customer experience
- Own customer operations, payment operations, card operations, remittance operations, WPS operations, onboarding, KYC/KYB, and back office functions
- Develop, implement, and continuously improve operational policies, SOPs, governance frameworks, and internal controls
- Define and monitor operational KPIs, SLAs, productivity metrics, quality standards, and service performance
- Drive operational excellence initiatives through automation, process optimization, and technology adoption
- Partner with Product and Engineering teams to improve operational workflows and eliminate manual processes
- Collaborate closely with Compliance, Risk, AML, and Legal teams to ensure regulatory adherence
- Lead operational incident management, root cause analysis, and corrective action planning
- Manage relationships with banking partners, payment providers, vendors, and third party service providers
- Build, mentor, and develop high performing operations teams while fostering a culture of accountability and continuous improvement
- Present operational performance, strategic initiatives, risks, and improvement plans to executive leadership
Requirements
- Bachelor's degree in Business Administration, Finance, Operations Management, Engineering, or a related field
- 10+ years of experience in operations leadership within fintech, banking, payments, or financial services
- Proven experience managing large scale operational teams in a fast paced environment
- Strong understanding of payment operations, card issuing, remittances, digital banking, KYC/KYB, onboarding, customer operations, and financial services processes
- Demonstrated ability to build scalable operating models and operational governance frameworks
- Strong analytical, problem solving, and decision making skills
- Excellent leadership, stakeholder management, and communication abilities
- Experience driving operational transformation, automation, and process improvement initiatives
- Comfortable working with data, dashboards, KPIs, and executive reporting
Full Job Posting
About Huru
- Huru is a UAE based fintech company on a mission to make financial services simpler, more accessible, and more empowering for everyone.
- Licensed by the Central Bank of the UAE, we are building a modern financial platform designed for the way people live, work, save, spend, and send money today.
- Our growing suite of services includes digital accounts, Visa cards, domestic and international money transfers, bill payments, savings solutions, and microfinance products.
About the Role
- We are looking for an experienced Head of Operations to lead and scale Huru's operational functions as we continue to grow our fintech platform.
- This is a strategic leadership role responsible for building world class operational excellence across customer operations, payment operations, card operations, onboarding, compliance operations, and business process management.
Key Responsibilities
- Lead and oversee end to end operational functions across the organization.
- Build and scale operational processes that support business growth while maintaining exceptional customer experience.
- Own customer operations, payment operations, card operations, remittance operations, WPS operations, onboarding, KYC/KYB, and back office functions.
- Develop, implement, and continuously improve operational policies, SOPs, governance frameworks, and internal controls.
- Define and monitor operational KPIs, SLAs, productivity metrics, quality standards, and service performance.
- Drive operational excellence initiatives through automation, process optimization, and technology adoption.
- Partner with Product and Engineering teams to improve operational workflows and eliminate manual processes.
- Collaborate closely with Compliance, Risk, AML, and Legal teams to ensure regulatory adherence.
- Lead operational incident management, root cause analysis, and corrective action planning.
- Manage relationships with banking partners, payment providers, vendors, and third party service providers.
- Build, mentor, and develop high performing operations teams while fostering a culture of accountability and continuous improvement.
- Present operational performance, strategic initiatives, risks, and improvement plans to executive leadership.
What We Are Looking For
- Bachelor's degree in Business Administration, Finance, Operations Management, Engineering, or a related field.
- 10+ years of experience in operations leadership within fintech, banking, payments, or financial services.
- Proven experience managing large scale operational teams in a fast paced environment.
- Strong understanding of payment operations, card issuing, remittances, digital banking, KYC/KYB, onboarding, customer operations, and financial services processes.
- Demonstrated ability to build scalable operating models and operational governance frameworks.
- Strong analytical, problem solving, and decision making skills.
- Excellent leadership, stakeholder management, and communication abilities.
- Experience driving operational transformation, automation, and process improvement initiatives.
- Comfortable working with data, dashboards, KPIs, and executive reporting.
Preferred Qualifications
- Experience working in a CBUAE regulated financial institution or other regulated fintech environment.
- Strong understanding of UAE payments ecosystem, WPS, payroll, domestic and international remittances, card issuing, and digital wallets.
- Experience managing operational risk and regulatory compliance initiatives.
- Knowledge of Lean, Six Sigma, PMP, or other operational excellence methodologies is an advantage.
- Experience implementing workflow automation and operational technology platforms.
Why Join Huru
- Be part of one of the fastest growing fintech companies in the UAE.
- Lead the operational strategy for products that impact thousands of customers.
- Work alongside experienced leaders across Product, Engineering, Compliance, and Business.
- Build and scale operational capabilities from the ground up.
- Enjoy significant ownership, autonomy, and the opportunity to shape how operations evolve within a high growth fintech.
- Accelerate your career while making a meaningful impact on the future of financial services.
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