Head of Operational Excellence
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Key skills for this role
About the Role
Expo City Dubai is seeking a Head of Operational Excellence to drive organization-wide performance improvement and operational efficiency. The role leads process optimization, continuous improvement programs, and performance management frameworks.
Key Skills for This Role
Responsibilities
- Develop and execute the Operational Excellence strategy, ensuring alignment with corporate objectives
- Lead strategic transformation initiatives and special projects that improve commercial teams’ performance
- Act as a strategic advisor to CCO/VP/senior leadership by developing business cases and conducting operational analysis
- Lead the development of ‘Office of CEO’ and Steering Committee presentations, reports, and strategic recommendations
- Establish and embed a culture of continuous improvement (via Kaizen), accountability, and operational excellence
- Oversee the performance management of third party operators and service providers
- Monitor and report on operational, commercial, and service performance
- Design, optimize, and govern end to end business processes, operating procedures, and organizational workflows
- Lead process improvement initiatives through Lean, Six Sigma, automation, and best practice methodologies
- Establish enterprise wide performance management frameworks, KPIs, dashboards, and governance mechanisms
- Identify and implement opportunities for using technology solutions (such as CRMs, Dashboards and AI) to improve productivity
- Lead cost optimization, resource efficiency, and productivity improvement initiatives
Requirements
- 10+ years of expertise in Management Consulting or working in Operational Excellence for a reputable company
- Bachelor’s degree in business engineering, Operations Management, Finance, or related discipline
- Excellent knowledge of programme and project management methods (e.g. MSP, Prince2, PMP etc.)
- Proven experience in evaluation, impact assessment and utilizing benchmarks
- Strong leadership, management and advisory capabilities
- Excellent research skills for outcomes based programme delivery
- Experience in mentoring and capacity building locally and internationally
- Expertise in designing and facilitating workshops for capacity building
- Proactive nature and highly organized, with excellent attention to detail, time management and a proven ability to meet deadlines
- Able to respond quickly to change and adapt to a fast paced internal environment
- Advanced MS Office skills
Full Job Posting
Role Overview
- The Head of Operational Excellence is responsible for driving organization wide performance improvement, operational efficiency, process optimization, and transformation initiatives.
- The role leads the design and implementation of best practice operating models, continuous improvement programmes, automation initiatives, and performance management frameworks.
- The role acts as a strategic partner to the Commercial Leadership Team, ensuring operational excellence principles are embedded across all business functions.
Main Responsibilities
- Develop and execute the Operational Excellence strategy, ensuring alignment with corporate objectives at ECD, commercial priorities, and long term business goals.
- Lead strategic transformation initiatives and special projects that improve commercial teams’ performance, operational effectiveness, and value creation.
- Act as a strategic advisor to CCO/VP/senior leadership by developing business cases, conducting operational analysis, and producing executive level strategy and decision making materials.
- Lead the development of ‘Office of CEO’ and Steering Committee presentations, reports, and strategic recommendations.
- Establish and embed a culture of continuous improvement (via Kaizen), accountability, and operational excellence across the different verticals.
- Oversee the performance management of third party operators and service providers, including Savills Property Management, Facilities Management and Fit out Management.
- Monitor and report on operational, commercial, and service performance, providing insights and recommendations to drive improved outcomes.
- Design, optimize, and govern end to end business processes, operating procedures, and organizational workflows to improve efficiency and consistency.
- Lead process improvement initiatives through the application of Lean, Six Sigma, automation, and best practice methodologies.
- Establish enterprise wide performance management frameworks, KPIs, dashboards, and governance mechanisms to support informed decision making.
- Identify and implement opportunities for using technology solutions (such as CRMs, Dashboards and AI) to improve productivity, service delivery, and customer experience.
- Lead cost optimization, resource efficiency, and productivity improvement initiatives, ensuring measurable financial and operational benefits are delivered.
Knowledge, Qualifications and Skills Required
- 10+ years of expertise in Management Consulting or working in OE for a reputable company.
- Bachelor’s degree in business engineering, Operations Management, Finance, or related discipline.
- Excellent knowledge of programme and project management methods (e.g. MSP, Prince2, PMP etc.).
- Able to find ways of solving or pre empting problems.
- Proven experience in evaluation, impact assessment and utilizing benchmarks.
- Strong leadership, management and advisory capabilities.
- Excellent research skills for outcomes based programme delivery.
- Experience in mentoring and capacity building locally and internationally.
- Expertise in designing and facilitating workshops for capacity building.
- Proactive nature and highly organized, with excellent attention to detail, time management and a proven ability to meet deadlines.
- Able to respond quickly to change and adapt to a fast paced internal environment.
- Advanced MS Office skills, MS Dynamics or Yardi a plus.
Desirable
- Working in Real Estate.
- Working with Big 4 consultancy.
- Lean/Six Sigma hugely advantageous.
- International experience.
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