Head Of NeoBiz Portfolio Management BB NeoBiz Retail Banking Group
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Key skills for this role
About the Role
Mashreq's NeoBiz, UAE's leading digital bank for SMEs, seeks a strategic leader to own portfolio management strategy, drive deposit and revenue growth, optimize acquisition, and lead digital transformation.
Key Skills for This Role
Responsibilities
- Own the Portfolio Management strategy for NeoBiz, including coverage model design, digital coverage framework, and client cross sell models
- Devise strategies to activate New to Bank clients and maximize wallet share of existing NeoBiz clients
- Work closely with NeoBiz Business Development team and Digital Onboarding Squad to shape quality of customer acquisition
- Maximize fee income by targeted cross selling of FX, trade finance, insurance, and investment products
- Partner with product and digital teams to constantly improve the daily banking experience of NeoBiz clients
- Develop appropriate metrics and dashboards to track the NeoBiz portfolio
- Oversee team KPIs and professional development
- Work closely with CX team to ensure highest level of client service
- Adhere to KYC/AML and relevant product procedures
Requirements
- University graduate
- Proven skill in digital led management of SME clients
- Excellent people management skills and conflict management
- Excellent knowledge of business banking products – FX, Trade, Insurance & investments
- Minimum 15 years of Business banking experience within which at least 10 years' experience should be in a Leadership role
- 2 3 years of experience of working within the Digital banking space
- Customer focus and service orientation
- Ability to think strategically and challenge existing systems and processes
Full Job Posting
Job Description
- NeoBiz is UAE’s leading digital bank for SME clients, launched in 2019, with over 100,000 SME clients.
- This role is responsible for the growth of the overall NeoBiz portfolio, including deposits, revenues, cross sell, client activation, and compliance.
Key Result Areas
- Strategic Leadership: Own the Portfolio Management strategy for NeoBiz.
- Liability Book Growth: Devise strategies to activate New to Bank clients and maximize wallet share.
- Acquisition Optimization: Work with Business Development and Digital Onboarding Squad.
- Fee Revenue Growth: Maximize fee income by cross selling FX, trade finance, insurance, and investment products.
- Digital Transformation: Partner with product and digital teams to improve banking experience.
- Portfolio Management: Develop metrics and dashboards.
- Performance Management: Oversee team KPIs and professional development.
- Customer Service & Support: Work with CX team to ensure high service level.
- Compliance: Adherence to KYC/AML and product procedures.
Knowledge, Skills And Experience
- University graduate.
- Proven skill in digital led management of SME clients.
- Excellent people management skills and conflict management.
- Excellent knowledge of business banking products – FX, Trade, Insurance & investments.
- Minimum 15 years of Business banking experience with at least 10 years in a Leadership role.
- 2 3 years of experience in Digital banking space.
- Customer focus and service orientation.
- Ability to think strategically.
- Analytical and numeric skills.
- Problem resolution skills.
Working Relationships
- Direct responsibility for managing a team of High Value onshore RMs, Offshore VRMs, and compliance staff.
- Work closely with Business Banking Product, Onboarding Squad, NeoBiz Business Development and Analytics Unit.
- Work closely with CX, Compliance, Sanctions, Governance and KYC team.
- Coordinate closely with HR teams for staffing and training.
Authority and Responsibility
- Staffing, hiring and review decisions.
- Responsible for establishing SLAs and inter department dependencies.
- Recommend changes related to layout and design.
- Decisions on matters related to customer satisfaction and revenue generation.
- Training requirement for team members.
- Responsible for all HR related issues including appraisals, confirmations, promotions and terminations.
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