Head of IT

Job Description

Key Responsibilities

• Own the internal IT service management setup, including request handling, incident management, prioritization, and SLA tracking
• Ensure employees receive timely, high-quality support for workplace technology and access-related needs
• Define and improve support processes, service catalogues, and internal documentation
• Monitor service performance and drive continuous improvement based on trends and feedback
• Own the corporate IT landscape, including end-user tools, identity and access setup, collaboration systems, and workplace technology
• Maintain a clear roadmap for tool standardization, lifecycle management, and process automation
• Ensure core internal systems are reliable, secure, and fit for business needs
• Oversee procurement, provisioning, tracking, and lifecycle management of company devices and related equipment
• Ensure smooth onboarding, role changes, and offboarding through effective equipment and access processes
• Maintain accurate IT asset inventory and clear ownership records
• Define hardware standards and replacement cycles aligned with operational and budget needs
• Manage relationships with IT vendors and service providers, including selection, renewals, performance reviews, and issue escalation
• Support IT budget planning, cost control, and license optimization across the corporate IT stack
• Drive adoption of approved AI tools and automation solutions that improve productivity, service quality, and operational efficiency
• Establish guardrails for AI usage, including tool approval criteria, data handling standards, access controls, and coordination with Security, Legal, and relevant stakeholders
• Lead and develop the corporate IT function, including prioritization, workload planning, and capability building
• Partner with People, Finance, Legal, Security, and department leaders on company-wide IT needs
• Translate business requirements into practical IT solutions, standards, and implementation plans

Job Requirements

• 6-10+ years of experience in corporate IT, internal IT, workplace technology, or IT operations roles, including leadership responsibility
• Proven experience owning or scaling IT service management and internal support operations in a growing technology company
• Strong understanding of identity and access management, endpoint lifecycle management, SaaS administration, and collaboration tools
• Experience with IT asset management, procurement processes, and vendor management
• Track record of improving IT processes, documentation, automation, and service quality
• Practical experience evaluating, rolling out, or governing AI tools for internal productivity or operational use cases
• Ability to define pragmatic guardrails for AI adoption, including security, access, compliance, and acceptable use considerations
• Ability to balance user experience, security, operational reliability, innovation, and cost efficiency
• Experience working cross-functionally with People, Finance, Legal, Security, and business stakeholders
• Hands-on, pragmatic mindset with the ability to switch between strategic planning and operational execution

Nice-To-Haves

• Experience in Web3, crypto, or other fast-scaling international technology environments
• Familiarity with MDM, SSO, device compliance, and zero-touch provisioning practices
• Experience implementing or improving ITIL-based service management processes
• Exposure to audit, compliance, or policy-driven IT control environments
• Experience with automation for onboarding, access management, or IT support workflows
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.

Job Details

About The Company

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