Head of Information Technology

Job Title

Job Brief

1. IT Administration & Infrastructure Leadership

• Oversee and manage all core IT systems, hardware, software, networks, and cloud environments.
• Ensure system security, uptime, backups, access controls, and compliance with IT best practices.
• Implement IT policies, standards, and procedures across the company.
• Manage IT support operations, troubleshooting, incident response, and vendor coordination.

2. AI, Automation & Process Innovation

• Identify operational inefficiencies and create AI-driven solutions to improve workflow efficiency.
• Design automated workflows using AI LLMs, RAG pipelines, and low-code automation tools.
• Implement AI solutions for document processing, communication automation, and task routing.
• Collaborate with business teams to transform existing processes into scalable, automated workflows.

3. CRM Implementation & Optimization (Zoho Preferred)

• Lead the full lifecycle of CRM implementation, including planning, customization, automation, data design, and optimization.
• Build workflows, blueprints, user journeys, dashboards, and system integrations within Zoho or similar CRM platforms.
• Oversee integrations between the CRM and other business tools, including email systems, forms, dashboards, and automation platforms.
• Train staff and ensure CRM adoption and best practices across teams.

4. Cross-Functional Leadership & Project Management

• Work closely with stakeholders across IT, Operations, Sales, Finance, and Senior Leadership.
• Translate business needs into technical requirements for AI, CRM, and IT system improvements.
• Manage multiple projects simultaneously with clear milestones and deliverables.
• Provide leadership, technical guidance, and direction to internal and outsourced teams.

5. Security, Compliance & Risk Management

• Ensure all IT systems, automations, and data flows comply with security and privacy regulations.
• Conduct regular security audits, risk assessments, and disaster recovery simulations.
• Implement best practices for data protection and cybersecurity across all platforms.

Job Requirements

• **Bachelor’s or Master’s degree in IT, Computer Science, Engineering,**
• or a related field.
• **5+ years**
• of experience in
• IT management, digital transformation, or technical leadership.
• Proven experience implementing AI-driven automation and workflow optimization.
• Strong background in
• CRM implementation, preferably Zoho CRM.
• Experience leading cross-functional technical projects in fast-paced environments.
• Expertise in AI tools, automation platforms, and workflow optimization.
• Strong understanding of IT infrastructure, cloud systems, and security protocols.
• Proficiency in CRM setup, automation, API integrations, and user journey design.
• Ability to build dashboards, reporting systems, and data-driven tools.
• Strong analytical, problem-solving, and process engineering skills.
• Ability to manage IT support operations while driving innovation projects.
• Strong communicator with the ability to influence leaders and stakeholders.
• Strategic thinker with hands-on execution capability.
• Proactive, solution-oriented, and adaptable to change.
• Highly organized with strong project management discipline.
• Collaborative leadership style with a focus on ownership and results.
• Strong
• AI and automation implementation
• experience.
• Solid
• IT administration background
• (systems, security, cloud, IT operations).
• Proven
• CRM implementation experience
• (preferably Zoho).
• Excellent communication and stakeholder management skills.
• Strong documentation, process mapping, and problem-solving abilities.