Head of Delivery, Degree Programs
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Key skills for this role
About the Role
Full-time position reporting to the Director of Operations The Head of Delivery, Degree Programs is responsible for the successful delivery of all degree program.
Key Skills for This Role
Responsibilities
- Lead the end to end delivery of all Degree Programs, overseeing program planning, scheduling, logistics, faculty coordination, learning resources, and participant services
- Define and lead the program delivery model, operating processes, and service standards for Degree Programs
- Own the participant experience across the full program lifecycle, ensuring high service standards and effective communication
- Monitor delivery performance, identify operational risks or bottlenecks, and implement corrective actions
- Lead the optimization of data management, reporting tools, and workflows
- Own budget planning, forecasting, cost control, and resource allocation for Degree Programs
- Lead, develop, and support the Degree Programs Delivery team
Requirements
- Experience in program delivery and operational management in higher education
- Leadership experience managing teams
Full Job Posting
Job Description
- Full time position reporting to the Director of Operations. The Head of Delivery, Degree Programs is responsible for the successful delivery of all degree programs, ensuring smooth operations, high service standards, and consistently positive participant experience.
Program Delivery and Operational Excellence
- Lead the end to end delivery of all Degree Programs, overseeing program planning, scheduling, logistics, faculty coordination, learning resources, and participant services.
- Define and lead the program delivery model, operating processes, and service standards for Degree Programs.
- Own the participant experience across the full program lifecycle.
- Monitor delivery performance, identify operational risks or bottlenecks, and implement corrective actions.
- Lead the optimization of data management, reporting tools, and workflows.
- Work closely with academic leadership, faculty, and HEC Paris Main Campus to uphold academic quality.
- Ensure the accuracy, compliance, and audit readiness of academic records, grades, credits, certifications.
- Own budget planning, forecasting, cost control, and resource allocation for Degree Programs.
Stakeholder Engagement and Collaboration
- Lead collaboration with B2C, Admissions, Finance, Marketing, and other key stakeholders.
- Build and maintain strong relationships with academic leadership, faculty, participants, advisors, and HEC Paris Main Campus.
- Represent the Degree Programs Delivery function in institutional projects, working groups, and management discussions.
- Act as the primary point of coordination between operational and academic stakeholders.
Team Leadership
- Lead, develop, and support the Degree Programs Delivery team, fostering a collaborative, service oriented, and high performing culture.
- Set objectives and priorities, allocate resources, and ensure effective workload management across the team.
- Coach and develop team members through regular feedback, performance management, and development planning.
- Promote continuous improvement, accountability, and knowledge sharing within the team.
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