Head of Delivery, Degree Programs
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Key skills for this role
About the Role
HEC Paris in Qatar seeks a Head of Delivery, Degree Programs to lead end-to-end program delivery, ensure operational excellence, and manage a team. The role requires 10+ years of experience in project management or learning and development, with a master's degree preferred.
Key Skills for This Role
Responsibilities
- Lead end to end delivery of all Degree Programs, overseeing planning, scheduling, logistics, faculty coordination, learning resources, and participant services
- Define and lead program delivery model, operating processes, and service standards for Degree Programs
- Own participant experience across full program lifecycle, ensuring high service standards and effective communication
- Monitor delivery performance, identify operational risks or bottlenecks, and implement corrective actions
- Lead optimization of data management, reporting tools, and workflows to enhance operational efficiency
- Work closely with academic leadership, faculty, and HEC Paris Main Campus to uphold academic quality and compliance
- Ensure accuracy, compliance, and audit readiness of academic records, grades, credits, certifications, and documentation
- Own budget planning, forecasting, cost control, and resource allocation for Degree Programs
- Lead collaboration with B2C, Admissions, Finance, Marketing, and other key stakeholders
- Lead, develop, and support the Degree Programs Delivery team, fostering a collaborative, service oriented culture
Requirements
- Master's degree in business administration, management, education, or related discipline (Bachelor's with significant experience may be considered)
- 10+ years of progressive experience in project management, learning and development, or corporate events
- Demonstrated experience managing and developing teams
- Excellent written and spoken English
- Experience in higher education, executive education, or international academic environment strongly preferred
- Experience in GCC markets is an advantage
Full Job Posting
Company Description
- HEC Paris is a leading European business school with a mission to make a positive impact on business and society.
- In 2010, HEC Paris joined Qatar Foundation to bring world class management education programs and research to Doha.
- HEC Paris, Doha contributes to corporate competitiveness in the global economy, aligned with Qatar National Vision 2030.
Program Delivery and Operational Excellence
- Lead the end to end delivery of all Degree Programs, overseeing program planning, scheduling, logistics, faculty coordination, learning resources, and participant services.
- Define and lead the program delivery model, operating processes, and service standards for Degree Programs.
- Own the participant experience across the full program lifecycle, ensuring high service standards and effective communication.
- Monitor delivery performance, identify operational risks or bottlenecks, and implement corrective actions where required.
- Lead the optimization of data management, reporting tools, and workflows to enhance operational efficiency and decision making.
- Work closely with academic leadership, faculty, and HEC Paris Main Campus to uphold academic quality and ensure compliance.
- Ensure the accuracy, compliance, and audit readiness of academic records, grades, credits, certifications, and official documentation.
- Own budget planning, forecasting, cost control, and resource allocation for Degree Programs.
Stakeholder Engagement and Collaboration
- Lead collaboration with B2C, Admissions, Finance, Marketing, and other key stakeholders to ensure effective and coordinated program delivery.
- Build and maintain strong relationships with academic leadership, faculty, participants, advisors, and HEC Paris Main Campus.
- Represent the Degree Programs Delivery function in institutional projects, working groups, and management discussions.
- Act as the primary point of coordination between operational and academic stakeholders to support successful program delivery.
Team Leadership
- Lead, develop, and support the Degree Programs Delivery team, fostering a collaborative, service oriented, and high performing culture.
- Set objectives and priorities, allocate resources, and ensure effective workload management within the team.
- Coach and develop team members through regular feedback, performance management, and development planning.
- Promote continuous improvement, accountability, and knowledge sharing within the team.
Qualifications
- Master's degree in business administration, management, education, or related discipline. A Bachelor's degree with significant relevant experience may also be considered.
- 10+ years of progressive experience in project management, learning and development, or corporate events.
- Demonstrated experience managing and developing teams.
- Experience in higher education, executive education, or an international academic environment is strongly preferred.
- Experience in GCC markets is an advantage.
Skills and Competencies
- Excellent written and spoken English. Arabic and French are advantageous.
- High level of organization, accuracy, and ability to manage peak volume cycles.
- Strong leadership and decision making capability in a high volume, performance driven environment.
- Strong stakeholder management and influencing skills across academic and business functions.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Proven experience with CRM systems and data management.
Ways of Working
- Highly results driven with a strong sense of ownership and accountability.
- Participant centric, collaborative, and service oriented approach.
- Comfortable operating in a fast paced, target driven environment.
- Able to manage multiple priorities, meet deadlines, and perform under pressure.
- Flexible and willing to adapt working hours to business needs.
Additional Information
- This job description is only a summary of the typical functions of the job, not an exhaustive list.
- If selected, you must provide an attested Police Clearance Certificate and Educational Certificate.
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