Head of Account Management
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Key skills for this role
About the Role
A partner company is seeking a Head of Account Management in the UAE to build and scale a high-performing Account Management organization. You will lead a team, manage top-tier merchant relationships, drive revenue growth, and define strategy.
Key Skills for This Role
Responsibilities
- Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans
- Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics
- Build scalable onboarding, hiring, and training programs to support team expansion and ensure consistent performance standards
- Personally manage and grow relationships with top tier merchants, acting as a strategic advisor and driving long term commercial value
- Lead quarterly business reviews focused on performance analysis, ROI, growth opportunities, and strategic account planning
- Drive revenue expansion through upselling, cross selling, and increasing transaction volumes across the existing client portfolio
- Establish Account Management strategy, including segmentation, client tiering, retention frameworks, and revenue growth playbooks
- Collaborate cross functionally with Product, Sales, Finance, Legal, and Integration teams to ensure seamless client experiences and continuous improvement
- Provide market insights and client feedback to influence product development and commercial strategy
Requirements
- 6+ years of experience in Account Management, Customer Success, or Business Development, preferably within fintech or payments environments
- 2+ years of leadership or team management experience, with proven ability to scale and develop high performing teams
- Strong understanding of payment ecosystems, merchant lifecycle, and transaction economics
- Proven experience managing high value client portfolios and driving measurable revenue growth
- Strong analytical skills with the ability to interpret transaction data and identify revenue leakage or performance gaps
- Excellent commercial mindset, with the ability to shift teams from reactive support to proactive revenue generation
- Outstanding leadership and coaching abilities, with a track record of developing talent and driving accountability
- Strong communication and interpersonal skills, with high emotional intelligence and stakeholder management capabilities
- Fluent Russian and English (B2+/C1) required for daily international communication
Full Job Posting
Role Overview
- This is a senior leadership role responsible for building and scaling a high performing Account Management organization while directly shaping the commercial success of key client partnerships.
- You will combine strategic leadership with hands on ownership of top tier merchant relationships, ensuring both revenue growth and long term client success.
- The role requires a strong balance of people management, commercial acumen, and analytical thinking to drive a proactive, metric driven culture across the team.
- You will define how Account Management operates, from structure and processes to performance frameworks and growth strategy.
- Working closely with Product, Sales, Finance, and Operations, you will act as a key bridge between clients and internal teams.
- This is a high impact position where your leadership directly influences revenue expansion and customer retention at scale.
Accountabilities
- Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans.
- Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics.
- Build scalable onboarding, hiring, and training programs to support team expansion and ensure consistent performance standards.
- Personally manage and grow relationships with top tier merchants, acting as a strategic advisor and driving long term commercial value.
- Lead quarterly business reviews focused on performance analysis, ROI, growth opportunities, and strategic account planning.
- Drive revenue expansion through upselling, cross selling, and increasing transaction volumes across the existing client portfolio.
- Establish Account Management strategy, including segmentation, client tiering, retention frameworks, and revenue growth playbooks.
- Collaborate cross functionally with Product, Sales, Finance, Legal, and Integration teams to ensure seamless client experiences and continuous improvement.
- Provide market insights and client feedback to influence product development and commercial strategy.
Requirements
- 6+ years of experience in Account Management, Customer Success, or Business Development, preferably within fintech or payments environments.
- 2+ years of leadership or team management experience, with proven ability to scale and develop high performing teams.
- Strong understanding of payment ecosystems, merchant lifecycle, and transaction economics.
- Proven experience managing high value client portfolios and driving measurable revenue growth.
- Strong analytical skills with the ability to interpret transaction data and identify revenue leakage or performance gaps.
- Excellent commercial mindset, with the ability to shift teams from reactive support to proactive revenue generation.
- Outstanding leadership and coaching abilities, with a track record of developing talent and driving accountability.
- Strong communication and interpersonal skills, with high emotional intelligence and stakeholder management capabilities.
- Fluent Russian and English (B2+/C1) required for daily international communication.
Benefits
- Competitive senior level compensation package with performance based incentives
- Remote friendly or hybrid work flexibility depending on location
- High impact leadership role with direct influence on company revenue and growth strategy
- Opportunity to build and scale a global Account Management function
- Cross functional exposure to Product, Sales, and executive leadership teams
- Fast paced, high growth environment with strong ownership and autonomy
- Career progression opportunities within a scaling international organization
- Dynamic and collaborative culture focused on performance and continuous improvement
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