Head - Monitoring & Development
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Key skills for this role
About the Role
The Community Development Authority seeks a Head of Monitoring & Development to ensure efficient social case management through integrated monitoring systems and continuous policy development.
Key Skills for This Role
Responsibilities
- Develop and implement an integrated governance framework for case management
- Oversee the development of monitoring indicators to measure quality and efficiency of social case management processes
- Design an integrated institutional communication system with all stakeholders
- Supervise resource planning and management to ensure continuity of the integrated case management system
- Oversee the development of policies, procedures, and operational models based on data and actual practices
- Identify improvement opportunities through gap analysis and stakeholder feedback
- Collaborate with digital transformation and future technologies department to enhance system features
- Prepare plans and follow up on periodic and random reviews of case files
- Identify potential risks in case management processes and develop response plans
- Oversee governance and management of the unified case management database
Requirements
- Bachelor's degree in Data Science, Quality Management, or equivalent
- 10+ years of experience in a related field, including 3 years in a supervisory role
- Proficiency in Arabic and English (conversation and writing)
- 8+ years of experience with a Master's, PhD, or relevant professional certification
Full Job Posting
Job Objectives
- Ensure efficiency, effectiveness, and quality of social case management through integrated monitoring systems and continuous development of policies and procedures within the unified case management framework.
Leadership Duties and Responsibilities
- Prepare short and medium term operational plans and objectives for the Monitoring and Development section and align them with departmental and sector plans.
- Develop policies and procedures for the Monitoring and Development section and ensure implementation.
- Prepare the annual budget for the Monitoring and Development section and monitor its execution.
- Lead, manage, and motivate employees, set goals, review performance, recommend training programs, and advise on resource management.
Operational Duties and Responsibilities
- Develop and implement an integrated governance framework for case management ensuring clarity of roles and responsibilities.
- Supervise the development of monitoring indicators to measure quality and efficiency of social case management processes.
- Design an integrated institutional communication system with all relevant parties.
- Oversee resource planning and management to ensure continuity of the integrated case management system.
- Supervise the development of policies, procedures, and operational models based on data and actual practices.
- Identify improvement opportunities through gap analysis and stakeholder feedback.
- Collaborate with digital transformation and future technologies department to enhance system features and user experience.
- Prepare plans and follow up on periodic and random reviews of case files.
- Identify potential risks in case management processes and develop response plans.
- Identify training and skill development needs and ensure implementation of appropriate training programs.
- Oversee governance and management of the unified case management database.
- Prepare periodic analytical reports on system performance and case management for senior management.
Qualifications
- Bachelor's degree in Data Science, Quality Management, or equivalent.
- Proficiency in Arabic and English (conversation and writing).
- 10+ years of experience in a related field, including 3 years in a supervisory role.
- 8+ years of experience with a Master's, PhD, or relevant professional certification.
Job Category
- Social Care and Development
Advertiser
- Community Development Authority
Educational Level
- Bachelor
Required Nationality
- UAE Only
Schedule Time
- Full time
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