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Head, International Digital Wealth & Transformation - Toronto, ON

Scotiabank
Toronto, CAN
Senior
3 weeks ago
Wealth ManagementDigital TransformationStrategyAIClient Experience DesignStakeholder Management
Free

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Wealth ManagementDigital TransformationStrategy
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Purpose

  • As Head, International Digital Wealth and Transformation, you will lead strategy, planning, governance and value realization for International Wealth Management.
  • In this role, as a senior IWM business leader you are accountable for strategic leadership with hands on execution of driving seamless client and advisor experiences powered by digital and AI capabilities.
  • The role owns the end to end client and advisor experience across affluent and wealth segments, ensuring solutions are commercially viable, operationally executable, and scalable across IWM’s multi market footprint.
  • The role will support IWM across 10+ markets including Latin America, the Caribbean, and Asia Pacific, with business lines that span Private Banking, Onshore and Offshore Trust, Brokerage, and Asset Management.

Key Accountabilities

  • Articulate and execute IWM client segment vision for digital capabilities (Affluent UHNW).
  • Own the business vision and outcomes for IWM client and advisor solutions, including Wealth+, client portal/mobile experiences, and hybrid servicing models.
  • Translate wealth client behaviors, segment economics, and advisor needs into differentiated experiences across onboarding, servicing, and advice journeys.
  • Lead priority IWM growth and transformation initiatives from concept to scale with clear investment logic, sequencing, and benefits realization.
  • Oversee IWM strategic business programs and lead IWM SIP planning; represent IWM at governance forums.
  • Own business led data products that support client segmentation, performance management, advisor effectiveness, and executive decision making.
  • Deliver applied AI use cases aligned to wealth priorities (e.g., personalization, next best action, advisor productivity, service automation, and operational leverage).
  • Act as a trusted advisor to all senior market and business executives to help them drive value from digital capabilities.
  • Build strong cross functional relationships with Global Wealth Management, International Banking, Technology, Operations, Marketing, Compliance.
  • Ensure effective business controls and compliance with respect to operational, conduct, AML/ATF, and regulatory risk.

Experience / Profile

  • 10+ years of leadership experience in Wealth Management distribution and/or market facing wealth roles; proven ability to lead through complexity and influence across markets and business lines.
  • Innovation Mindset: passion for digital experiences, future trends and emerging technologies in wealth industry.
  • Proven track record delivering large scale client/advisor experiences and driving sustained adoption and performance uplift.
  • Strong commercial acumen with demonstrated ability to translate strategy into measurable outcomes and executable roadmaps.
  • University degree in Business (MBA and/or CFA preferred); minimum 5 years professional experience in wealth management.
  • Proven ability to convert strategy into executable roadmaps and measurable outcomes; exceptional written and verbal communication skills.
  • Executive level influencing skills in complex, matrix environments; ability to align stakeholders and drive decisions without direct authority.
  • Track record delivering complex, cross functional initiatives with sustained adoption and performance impact.
  • Strong business judgment and critical thinking.
  • Demonstrated ability to lead, coach, and develop high performing teams; success influencing across cultures and geographies.
  • Strong understanding of regulatory environments and constraints impacting products, advice, and digital servicing across wealth markets.
  • High resilience and persistence; comfortable operating with ambiguity and driving outcomes through complexity.

Working Conditions

  • Work in a standard office based environment; non standard hours are a common occurrence. Limited travel at IWM footprint.

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