Head Hostess

Overview

Reception & Guest Experience

• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
• Maintain a visible presence at the reception area to support guest interactions and service standards.
• Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events.
• Ensure guests receive prompt assistance and a positive first impression of the venue.
• Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required.

2. Hostess Team Supervision

• Supervise and guide the Hostess / Receptionist team during daily operations.
• Ensure hostesses maintain a professional appearance and follow established service standards.
• Provide support, direction, and coaching to team members to maintain excellent guest service.
• Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.

3. Reception Operations Management

• Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.
• Monitor the reception desk and ensure all guest-related processes are handled efficiently.
• Ensure reception areas remain organized, presentable, and welcoming at all times.
• Coordinate with floor staff and management to ensure guests receive the appropriate level of service.

4. Acting Reception Manager (When required)

• Assume responsibility for reception operations in the absence of the Reception Manager.
• Ensure all reception procedures, guest handling standards, and operational protocols are followed.
• Provide guidance and decision-making support to the hostess team when required.
• Report operational updates or guest feedback to management.

5. Guest Feedback & Communication

• Encourage guests to provide feedback regarding their dining experience.
• Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team.
• Support the continuous improvement of guest service standards.
• Experience & Education – Minimum 3–5 years of experience in hospitality, guest relations, or reception roles – Previous experience in a supervisory or team leader role is preferred – Experience in restaurants, hotels, or large dining venues is considered an advantage Market & Industry Knowledge – Strong guest relations and customer service skills – Excellent attention to guest experience and service quality Technical & Professional Skills – Excellent communication and interpersonal abilities – Leadership and team coordination skills – Ability to manage multiple guest interactions in a fast-paced environment – Strong organizational and problem-solving skills – Fluent communication in English is required – Knowledge of Arabic is considered an advantage Leadership & Personal Attributes – Friendly, professional, and approachable personality – Strong leadership and team support mindset – Ability to remain calm and professional during busy service periods Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
• Acknowledgement.